AREA MANAGER

gms; Springfield (MA); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Cell phone reimbursement

Mileage reimbursement

Fuel allowance

Paid sick leave

Job summary

gms is seeking an Area Manager for the Springfield, MA region. You will oversee 8–12 retail locations, ensuring outstanding merchandising, labor productivity, customer satisfaction, and financial performance.

You will report to the Regional Manager and supervise Field Supervisors and Merchandisers, driving staffing, training, and operational excellence across the territory.

Qualifications

• Associate's or Bachelor's degree preferred.
• 3–5 years retail operations leadership experience.
• Experience managing multiple locations.
• Experience supervising leaders.
• Strong leadership and coaching skills.
• Excellent communication and organizational abilities.
• Valid driver's license.
• Ability to travel extensively throughout assigned territory.

Responsibilities

• Directly supervise Field Supervisors.
• Conduct weekly one-on-one coaching.
• Develop leadership talent.
• Drive employee engagement.
• Allocate labor resources and scheduling.
• Manage territory profitability and payroll accuracy.
• Ensure inventory and safety compliance.
• Coordinate seasonal staffing and promotions.

Skills

Leadership

Coaching

Communication

Organizational skills

Travel

Education

Associate's or Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AREA MANAGER

REGULAR FULL TIME Springfield, MA, US

7 days ago Requisition ID: 1517

Salary Range: $46,000.00 To $55,000.00 Annually

Job Title: Area Manager

Department:Retail Merchandising Operations

Reports To:Regional Manager

Direct Reports: Field Supervisors, Merchandisers

Territory: Springfield, MA | 8–12 Retail Locations around Springfield, MA

Position Summary

The Area Manager is responsible for the overall operational and financial performance of an assigned territory consisting of approximately 8–12 retail locations. Through direct leadership of Field Supervisors, the Area Manager ensures exceptional merchandising execution, labor productivity, customer satisfaction, employee development, and financial performance.

The Area Manager serves as the primary business leader for the territory and partners closely with Regional Managers, retail customers, Human Resources, Transportation, and Operations to achieve company objectives.

Leadership

• Directly supervise Field Supervisors.
• Conduct weekly one-on-one coaching.
• Conduct performance evaluations.
• Develop leadership talent.
• Drive employee engagement.
• Resolve employee relations concerns.

Business Management

Manage overall territory performance including:

• Labor hours
• Shrink
• Payroll accuracy
• Store coverage
• Seasonal staffing

Responsible for meeting territory objectives related to:

• Payroll budget
• Sales support
• Shrink reduction
• Profitability

Staffing

• Recruit Field Supervisors.
• Interview candidates.
• Build seasonal staffing plans.

Operational Excellence

Ensure consistent execution of:

• Inventory management
• Safety compliance
• Company SOPs
• Conduct regular operational audits.

Customer Relationship Management

Serve as primary contact for:

• Store Managers
• Retail leadership
• Resolve escalated operational concerns while identifying opportunities to strengthen customer partnerships.

Territory Planning

• Allocate labor resources.
• Prioritize store visits.
• Coordinate seasonal transitions.
• Support promotional events.
• Adjust staffing based on business demand.

Performance Management

Review and coach Field Supervisors using operational metrics.

• Sales support
• Shrink
• Store presentation

Cross-Functional Collaboration

Partner with:

• Regional Manager
• Operations Leadership

Administrative Responsibilities

• Prepare operational reports.
• Conduct territory reviews.
• Support annual planning.

Performance Expectations

Responsible for territory performance including:

• Budgeted labor hours
• Payroll accuracy
• Territory profitability
• Shrink reduction
• Store execution scores
• Employee retention
• Safety performance
• Leadership development
• Operational compliance

Minimum Qualifications

• Associate's or Bachelor's degree preferred.
• 3–5 years retail operations leadership experience.
• Experience managing multiple locations.
• Experience supervising leaders.
• Strong leadership and coaching skills.
• Excellent communication and organizational abilities.
• Valid driver's license.
• Ability to travel extensively throughout assigned territory.
• $7.50 Cell Phone reimbursement for every pay period worked
• Mileage reimbursement
• Fuel allowance
• Paid Sick Leave in accordance with our Company Policy