Area Manager

Royal Cup, Inc.; Louisville (KY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision plans

401(k) with company matching

Tuition reimbursement

Paid vacations and holidays

Flexible Spending Account

Life insurance

Disability coverage

Jury duty leave

Uniforms provided

Job summary

Royal Cup, Inc. in Louisville, KY is seeking an Area Manager to lead a route sales team and drive revenue growth while maintaining high customer satisfaction and operational excellence.

You will mentor staff, manage daily workflows, and push for market expansion across the national accounts with a strong emphasis on safety and teamwork.

Qualifications

• Minimum of a High School Diploma and/or equivalent (GED).
• 3–5 years route sales management experience.
• Proven ability to lead and develop a strong team.
• Ability to work independently with an exceptional work ethic.
• Outgoing and success-driven personality.
• Read, write and perform basic math and computer functions.

Responsibilities

• Lead a team of route salespeople to drive revenue growth through effective customer management, new business development, route schedule compliance, proper inventory handling, and safe driving.
• Mentor and develop route sales/delivery personnel and foster continuous improvement.
• Ensure delivery of best-in-class route distribution service and uphold operating standards.
• Prioritize exceptional customer care and satisfaction at every touchpoint.
• Grow market share through business development and account management to maximize profitability.
• Support national accounts.

Skills

Lead and develop a strong team

Route sales management

Independent work ethic

Reading and writing basics

Basic math and computer skills

Education

High School Diploma or GED

Bachelor’s degree in business or related discipline

Tools

SAP

Hand-held sales devices

Job description

At Royal Cup, we embody a winning spirit that extends far beyond friendly competitions and games. We believe in achieving victory in everything we do, and as a united team, we know there is not a challenge we can't conquer.

While luck may play a small role, true success comes from having a clear vision, a strong mission, and unwavering standards. These foundational elements lie at the heart of our employees' ongoing experience as valued “Cuppers.”

Our vision is to become the Chosen Partner to Customers Nationwide, establishing ourselves as the proven industry leader in sourcing, roasting, blending, and distributing exceptional coffee, tea, and affiliated beverages. To accomplish this, we hold ourselves accountable to a set of industry-leading standards that revolve around enhancing our customers' experiences and driving operational excellence. We can’t accomplish this without a dedicated team across the nation who are committed to living out our standards each day.

Our standards are what set us apart. They guide our actions, shape our culture, and fuel our success.

• One Team, One Cup: Respect for one another, our customers, and our prospects. No Silos, each of us working together for the good of the whole.
• VICTORS, Not Victims: Challenges are opportunities in disguise. We are problem solvers who approach obstacles with optimism, turning them into steppingstones for growth and success.
• AS IF: All change happens by the “As If” principle. We act, speak, and think “as if” until we become the embodiment of our vision.
• Patience, Fortitude, and Resiliency: We have the patience to stay on our path and tolerate obstacles until we get the desired outcome, the fortitude to answer why we do what we do, and the resiliency to bounce back from setbacks.
• Nitty Gritty: We maintain an unwavering focus on the tasks at hand, ensuring that what needs to be accomplished today aligns with our longer-term objectives.
• Match Me!: A byproduct of all of our other standards. It is bringing the best version of ourselves to work each day, embodying our standards, and holding everyone around us accountable to them.

Join us, embrace our winning mindset, and embark on a fulfilling career that will leave an indelible mark on our industry and the lives of our customers. Together, we will redefine what it means to be the best.

One Team, One Cup!

Benefits at Royal Cup

We want our benefits to work for you.

Employee and Family Wellness

• Health, Dental, and Vision plans are available to keep you and your family healthy and happy!

Employee Assistance Program

• For the times when things just “aren’t right” - help is available to you and your family.

Disability Coverage

• Whether for a short period or for a long period, we make sure you have coverage.

Life Insurance

• Company-paid life insurance is provided for all employees. Optional term life coverage and Accidental Death & Dismemberment amounts are available as well.

Retirement Savings

• Employee 401(k) participation with annual Company matching contributions will help prepare you for future retirement!

Tuition Reimbursement

• We want to support your higher education goals!

Paid Vacations and Holidays

• We believe our employees need to relax, rejuvenate, and get ready to re-engage.

Flexible Spending Account Plan

• The FSA Plan allows you to save significant amounts on your medical (includes dental and vision) expenses and dependent care expenses.

Other Benefits

• Smoking cessation program (free to employees and family), Jury duty leave, military service leave, and paid funeral leave, Uniforms are provided for certain positions, Discounts on employee purchases

With a combination of perks, benefits, social activities, and learning opportunities, we invest every day in our most important asset: our people.

Position:Area Manager

Location: Louisville, KY

Job Id:901

# of Openings:1

Area Manager

Overview

SUMMARY:

The Area Manager reports to the General Manager and holds a pivotal role in the Field Solutions organization as a front-line manager. The Area Manager is responsible for all aspects of the business including growth of our customer base, management and development of people, operational excellence, and the overall profitability of their assigned market.

SUPERVISORY RESPONSIBILITIES:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of assigned staff.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

KEY RESPONSIBILITIES:

• Lead a team of route salespeople to drive revenue growth through effective customer management, new business development, route schedule compliance, proper inventory handling procedures, and promoting safe driving and workplace safety.
• Mentor and contribute to the professional development of route sales/delivery personnel, fostering a culture of continuous improvement.
• Ensure the delivery of best-in-class route distribution service by upholding our operational excellence standards.
• Prioritize exceptional customer care, aiming for customer satisfaction at every touchpoint.
• Grow market share through business development and account management to maximize profitability.
• Effectively support our national accounts.

MINIMUM QUALIFICATIONS:

• Minimum of a High School Diploma and/or equivalent (GED)
• Minimum of 3-5 years route sales management experience.
• Proven ability to lead and develop a strong team.
• Ability to work independently with an exceptional work ethic.
• Ability to while maintaining an outgoing and success driven personality.
• Ability, beyond basic skill performance levels with Reading, Writing, Mathematical & Computer Functions, to include:
• Ability to read, write and interpret basic correspondence.
• Ability to perform simple mathematical calculations: add, subtract, multiply and divide.
• Ability to operate basic office equipment: telephone system, computers, and copy machines.
• Beyond basic abilities with Microsoft Office Software, specifically with Word and Excel.
• Ability to travel, as required and periodically requiring overnight stay to attend meetings, training and other work-related events as scheduled.
• Ability to successfully complete the pre-employment process.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in business or a similar discipline and/or equivalent experience in a supervisory role.
• Route sales management experience in a beverage market and/or route distribution.
• Prior experience using hand-held sales device tools and experience with SAP are highly preferable.

PHYSICAL REQUIREMENTS:

• Ability to perform the physical demands of the positionwhich are required to successfully perform each essential responsibility. Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities. These physical demands may include, among other functions:
• The ability to safely climb up and down stairs or ramps at customer locations, and in and out of trucks.
• The ability to sit and walk for extended periods of time.
• The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
• The ability push or pull up to 250lbs with the use of hand truck and lift equipment or product up to 55lbs.
• The ability carry product up to 55lbs.
• The ability to maintain a valid DOT medical certificate as is required to operate regulated vehicles.

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we’re growing!

At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new high impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered.

Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.

Discover how we combine our expertise in product, equipment, distribution & service to create a customized beverage solution that is right for your company.

Over the past 100 years, Royal Cup has grown from its small, hometown roots to become a major importer, roaster and distributor of premium coffees and teas.