Area Manager

DCC Propane, LLC; Knoxville (TN); On-site; USD 85,000 - 105,000; Full time

Job summary

DCC Propane, LLC is seeking an Operations Area Manager to lead field managers and area teams in Knoxville, TN. You will drive operational efficiency, ensure safety compliance, and foster a high-performance work culture focused on exceptional customer service.

You will oversee training, HR activities, budgeting, and logistics, while maintaining strong customer relationships and delivering sustainable growth for the region.

Qualifications

• Bachelor's degree or equivalent management experience.
• 5+ years of experience in propane distribution or related field.
• Minimum 5 years in a management role.
• Proficiency in Microsoft Word, Excel, and Outlook.
• CDL Class B license required.
• Strong verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Strong leadership and management skills with a hands-on approach.

Responsibilities

• Drive sales and maintain operations within the assigned area.
• Achieve financial goals by effectively managing area business operations.
• Collaborate with Regional Director to analyze P&L, optimize margins, and ensure sustainable growth.
• Oversee delivery routing and service schedules with the customer in focus.
• Ensure DOT compliance for all drivers and safety adherence across locations.
• Lead HR activities such as hiring, coaching, performance reviews, and disciplinary actions.
• Drive customer service excellence and manage key stakeholder relationships.
• Develop and manage the area's budget and monitor expenses.

Skills

Leadership

Management

Communication

Logistics

Customer service

Education

Bachelor's degree in Business Management or related field

Tools

MS Word

MS Excel

Outlook

Job description

About Us

At DCC Propane, we are dedicated to advancing the wellbeing and productivity of everyone we touch. We strive to be the most respected retail energy and service provider in North America by delivering life's energy essentials with rock-solid reliability. Our core values-safety, trust, excellence, and teamwork-guide everything we do.

Position Summary

Are you a dynamic leader with a passion for operational excellence and team development? Join us as an Operations Area Manager where you will play a crucial role in supporting our Field Managers and area teams. You will drive operational efficiencies, enhance team performance, and ensure exceptional customer service. Your leadership will be key in maintaining safety compliance, optimizing logistics, and fostering a positive work environment.

Key Responsibilities

Operational Management

• Drive sales and maintain operations within your assigned area.
• Achieve financial goals by effectively managing area business operations.
• Collaborate with the Regional Director to analyze P&L, optimize margins, and ensure sustainable growth.
• Oversee efficient delivery routing and service schedules, keeping the customer at the core.
• Ensure adherence to company policies and procedures across all locations.
• Maintain accurate and timely management reporting.
• Safeguard company and customer equipment and property.

Safety and Compliance

• Ensure compliance with all regulations related to propane handling and distribution.
• Implement and enforce safety protocols and procedures.
• Conduct regular safety meetings and training sessions.
• Investigate and report safety incidents or violations.
• Ensure DOT compliance for all drivers.

Personnel Management

• Oversee training and evaluations for drivers, technicians, and administrative personnel.
• Address and resolve employee issues and conflicts.
• Promote a positive work environment and team morale.
• Recruit, interview, train, and supervise Field Managers and Customer Care Supervisors.
• Lead HR activities such as hiring, coaching, performance reviews, and disciplinary actions.

Customer Service

• Demonstrate a strong commitment to customer service and safety.
• Handle customer inquiries, complaints, and service requests professionally.
• Ensure high levels of customer satisfaction through efficient service and communication.
• Manage customer accounts and develop relationships with key stakeholders.
• Drive sales of new customer accounts and retain current customers.

Financial Management

• Develop and manage the area's budget.
• Monitor expenses and ensure cost-effective operations.
• Prepare and analyze operational reports, making recommendations for improvements.

Logistics Coordination

• Ensure accurate record-keeping of deliveries and inventory.

Qualifications

• Bachelor's degree in Business Management or related field, or equivalent management experience.
• 5+ years of experience in propane distribution or a related field.
• Minimum 5 years in a management role.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Exceptional phone skills and computer literacy.
• CDL Class B license required.
• Strong verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Strong leadership and management skills with a hands-on approach.
• Proficiency in logistics and inventory management.
• Knowledge of safety regulations and compliance standards.
• Ability to develop strong customer relationships and handle service issues effectively.
• Strong organizational skills and attention to detail.
• Good problem-solving and decision-making skills.
• Ability to maintain stability under pressure and adapt to changing plans.
• Basic mechanical abilities.
• Commitment to safety and continuous improvement.

Why Join Us

• Be part of a dynamic and inclusive team that values your contributions.
• Opportunity to work on challenging projects that drive business growth.
• Access to professional development and growth opportunities.
• Competitive salary and benefits package.

DCC Propane, LLC is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.