Area Experience Leader: Multi-Office Retail Leadership

H&R Block, Inc.; Thomasville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience across locations and ensuring offices are ready to serve clients with excellence.

The role includes coaching Tax Professionals and Client Service Professionals, aligning staff, facilities, compliance, and operations while driving revenue, growth, and client satisfaction through hands‑on leadership and disciplined execution.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience leading teams in multi‑unit retail, service, or operations with performance accountability.
• Strong client‑centric mindset with consultative client experience.
• Proven coaching and accountability abilities.
• Ability to drive business results while managing day‑to‑day operations across locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with discipline.
• Evaluate execution quality and client impact across locations to improve experience.
• Lead and coach Tax Professionals and Client Service Professionals.
• Manage staffing, facilities, compliance, and daily operations across offices.
• Monitor performance metrics and drive revenue, growth, and client acquisition/retention.
• Travel between offices to maintain in‑person presence and align staffing and service delivery.

Skills

Leadership

Client-centric mindset

Coaching

Communication

Problem-solving

Data interpretation

Travel willingness

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience across locations and ensuring offices are ready to serve clients with excellence.

The role includes coaching Tax Professionals and Client Service Professionals, aligning staff, facilities, compliance, and operations while driving revenue, growth, and client satisfaction through hands‑on leadership and disciplined execution.