Area Experience Leader - Multi-Office Retail

H&R Block, Inc.; Town of Canandaigua (NY); Sur place; USD 62 000 - 67 000; Plein temps

Avantages offerts par ce poste

Medical and prescription drug coverage

401(k) plan

Employee Assistance Program

Fitness center programs

Associate discount

Travel insurance

Tax Prep benefit

Résumé du poste

H&R Block, Inc. seeks an Area Experience Leader to manage a portfolio of 4–6 retail offices, ensuring top-tier client experiences.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on presence, and drive revenue, staffing, and operational performance across offices. This role emphasizes leadership, coaching, and disciplined execution to prepare offices for peak seasons while maintaining client-focused service standards and strong business

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail/operations environment with performance accountability.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with coaching and accountability.
• Experience managing day-to-day operations and labor across multiple locations.

Responsabilités

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead teams by setting expectations and coaching for consistent performance.
• Provide coaching informed by observed behaviors and real-time feedback.
• Identify patterns and address performance gaps across offices.
• Own revenue, growth and operational performance across offices.
• Monitor performance metrics and drive improvements in client acquisition/retention.
• Ensure daily operations across offices, including staffing and compliance.

Connaissances

Leadership

Coaching

Client-centric

Communication

Problem-solving

Data interpretation

Travel readiness

Formation

Bachelor's degree or equivalent experience

Description du poste

H&R Block, Inc. seeks an Area Experience Leader to manage a portfolio of 4–6 retail offices, ensuring top-tier client experiences.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on presence, and drive revenue, staffing, and operational performance across offices. This role emphasizes leadership, coaching, and disciplined execution to prepare offices for peak seasons while maintaining client-focused service standards and strong business