Area Experience Leader — Multi-Office Retail

H&R Block, Inc.; Parkersburg (WV); On-site; USD 85,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience and ensuring strong operational execution across locations.

You’ll coach Tax Professionals and Client Service Professionals, set clear expectations, monitor performance, manage staffing and facilities, and drive revenue, growth, and client satisfaction through hands‑on leadership and disciplined execution.

Qualifications

• 3+ years of work experience leading teams in a multi‑unit environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day‑to‑day operations across multiple locations.
• Ability to travel frequently between offices to maintain presence.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations and continuously improve the experience.
• Lead and coach Tax Professionals and Client Service Professionals with clear expectations.
• Oversee staffing, facilities, compliance, and day‑to‑day operations across offices.
• Monitor performance metrics, drive revenue, growth, and client acquisition/retention.

Skills

Team leadership

Client-centric mindset

Coaching and development

Data interpretation

Communication

Problem-solving

Travel readiness

Time management

Office leadership

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience and ensuring strong operational execution across locations.

You’ll coach Tax Professionals and Client Service Professionals, set clear expectations, monitor performance, manage staffing and facilities, and drive revenue, growth, and client satisfaction through hands‑on leadership and disciplined execution.