Area Experience Leader, Multi-Office Retail

H&R Block, Inc.; Bonney Lake (WA); On-site; USD 80,000 - 84,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure excellent client service across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and ensure readiness and compliant operations in all offices.

You will balance strategic oversight with hands‑on leadership, focusing on staffing, facilities, and performance to deliver strong business results and exceptional client experiences.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit environment with accountability for performance outcomes.
• Strong client‑centric mindset with consultative client experience.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations.
• Ability to travel frequently in‑day, with minimal overnight travel, between offices.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact across locations to improve experience.
• Lead and coach Tax Professionals and Client Service Professionals to consistent performance.
• Own office readiness, staffing, facilities, and day‑to‑day operations across offices.
• Monitor performance metrics and drive improvements in client acquisition and retention.

Skills

Leadership

Client-centric mindset

Data interpretation

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure excellent client service across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and ensure readiness and compliant operations in all offices.

You will balance strategic oversight with hands‑on leadership, focusing on staffing, facilities, and performance to deliver strong business results and exceptional client experiences.