Area Experience Leader - Multi-Office Performance Coach

H&R Block; Hillsboro (OR); On-site; USD 110,000 - 140,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee a portfolio of 4–6 offices, delivering a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, set clear expectations, and drive operational readiness and financial performance across locations.

This hands-on leader will align priorities, monitor performance, and travel between offices to sustain in-person presence, ensuring staffing, facilities, and compliance meet daily needs and

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years of work experience leading teams in a multi-site retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Demonstrated ability to coach, develop, and hold teams accountable.
• Experience managing operations across multiple locations, including staffing and labor management.
• Ability to travel frequently between offices to maintain in-person leadership.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices, ensuring standards are met.
• Evaluate execution quality and client impact across locations; use insights to improve the experience.
• Lead adoption of new client experience processes, tools, and behaviors with visible leadership.
• Coach Tax Professionals and Client Service Professionals to drive performance and accountability.
• Provide coaching based on observed behavior, performance, and real-time feedback.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and drive actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across locations.
• Prepare offices for seasonal demand through staffing and readiness.

Skills

Leadership

Client experience

Coaching

Data interpretation

Communication

Travel readiness

Staff management

Problem solving

Education

Bachelor’s degree

Job description

H&R Block seeks an Area Experience Leader to oversee a portfolio of 4–6 offices, delivering a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, set clear expectations, and drive operational readiness and financial performance across locations.

This hands-on leader will align priorities, monitor performance, and travel between offices to sustain in-person presence, ensuring staffing, facilities, and compliance meet daily needs and