Area Experience Leader – Multi-Office Growth & Service

H&R Block, Inc.; San Rafael (CA); On-site; USD 72,000 - 77,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and ensure a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership across multiple locations.

You will own staffing, facilities, compliance, and day-to-day operations, driving revenue, growth, and client outcomes while modeling client-centric leadership and disciplined execution.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 3+ years leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.
• Experience leading through change and adoption of new processes.
• Ability to exercise independent judgment and prioritize across locations.
• Experience managing or partnering in facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to travel frequently in-day between offices to maintain in-person presence.
• Ability to work a schedule aligned with operational hours across locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations and drive improvements.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching for performance.
• Provide coaching informed by observed behaviors, client interactions, and performance data to strengthen teams.
• Identify patterns across offices, address gaps, and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and act to improve business results, client acquisition, and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Oversee office readiness including facilities, equipment, and onboarding for seasonal demand.

Skills

Team leadership

Client-centric mindset

Operational excellence

Data interpretation

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and ensure a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership across multiple locations.

You will own staffing, facilities, compliance, and day-to-day operations, driving revenue, growth, and client outcomes while modeling client-centric leadership and disciplined execution.