Area Experience Leader — Multi-Office Excellence

H&R Block, Inc.; Long Beach (CA); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) Plan

Life and work-life support

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 offices and deliver a consistently excellent client experience.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and ensure readiness across locations to drive client outcomes and business performance. You’ll lead office staffing, facilities, compliance, and daily operations, setting clear expectations and reinforcing accountability to achieve revenue and

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven experience leading teams in multi‑unit environments.
• Strong client‑centric mindset with consultative approach.
• Demonstrated coaching and accountability across teams.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact; use insights to improve experience.
• Drive adoption of new client experience processes and behaviors.
• Lead Tax Professionals and Client Service Professionals; coach for consistent performance.
• Provide coaching based on observed behaviors and outcomes to strengthen teams.
• Own office readiness, staffing, facilities, compliance, and day-to-day operations across locations.

Skills

Leadership

Client-centric mindset

Coaching

Communication

Data analysis

Travel readiness

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 offices and deliver a consistently excellent client experience.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and ensure readiness across locations to drive client outcomes and business performance. You’ll lead office staffing, facilities, compliance, and daily operations, setting clear expectations and reinforcing accountability to achieve revenue and