Area Experience Leader — Lead 4–6 Retail Offices

H&R Block; Rockland (ME); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, operational excellence, and business results while coaching Tax Professionals and Client Service Professionals.

You’ll balance strategic oversight with hands-on leadership, guiding staffing, facilities, compliance, and day-to-day operations to build high-performing teams and drive growth across the

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership capability with ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns across offices and address gaps.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Oversee office readiness, facilities, supplies, recruiting, and onboarding.

Skills

Team leadership

Client-centric mindset

Coaching & development

Data interpretation

Communication skills

Problem-solving

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, operational excellence, and business results while coaching Tax Professionals and Client Service Professionals.

You’ll balance strategic oversight with hands-on leadership, guiding staffing, facilities, compliance, and day-to-day operations to build high-performing teams and drive growth across the