Area Experience Leader: Lead 4–6 Offices

H&R Block; St. Louis (MO); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life–work balance support

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4-6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance in a welcoming, confident environment.

As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, drive office readiness, staffing,

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching informed by observed behaviors, feedback, and outcomes.
• Identify patterns, address performance gaps, and develop bench strength.

Skills

Leadership

Coaching

Multi-location leadership

Travel frequently

Client-centric

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4-6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance in a welcoming, confident environment.

As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, drive office readiness, staffing,