Area Experience Leader: Manage 4-6 Offices

H&R Block, Inc.; Harrisburg (IL); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals to anticipate client needs and provide expert guidance in a welcoming setting. In this hands-on role, you’ll balance strategic leadership with in-office presence, owning staffing, facilities, compliance, and day-to-day operations to drive

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations, including labor management.
• Experience leading through change and adopting new processes.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices.
• Evaluate execution quality and client impact across locations; drive improvements.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals; set expectations and coach.
• Provide coaching informed by observed behaviors, performance, and feedback.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, operational performance, and business outcomes.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Oversee office readiness, facilities, supplies, recruiting, onboarding, and seasonal prep.

Skills

Leadership

Team leadership

Client-centric mindset

Operational excellence

Data interpretation

Communication

Education

Bachelor’s degree or related experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals to anticipate client needs and provide expert guidance in a welcoming setting. In this hands-on role, you’ll balance strategic leadership with in-office presence, owning staffing, facilities, compliance, and day-to-day operations to drive