Area Experience Leader: Drive 4–6 Offices to Excellence

H&R Block, Inc.; High Point (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and ensure a consistently excellent client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance across staffing, facilities, and compliance. You will travel between offices, align priorities, monitor metrics, and lead initiatives to improve client outcomes and business results while maintaining a

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to consistent performance.
• Own office readiness and operational execution across offices, including staffing, facilities, compliance, and day-to-day operations.

Skills

Leadership

Client-centric

Coaching

Data interpretation

Communication

Education

Bachelor's degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and ensure a consistently excellent client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance across staffing, facilities, and compliance. You will travel between offices, align priorities, monitor metrics, and lead initiatives to improve client outcomes and business results while maintaining a