Area Director of Operations

Eventus WholeHealth; Rocky Mount (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Eventus WholeHealth seeks an Area Director of Operations to oversee clinical care for a defined patient population and to manage the clinical team across facilities. This role focuses on improving quality, patient satisfaction, and productivity while ensuring adherence to Eventus protocols.

The candidate should bring graduate-level clinical education, state licensure, and experience in long-term care with strong leadership and communication skills to coordinate care, audits, and staff

Qualifications

• Clinical Masters or Doctoral degree required.
• National certification in specialty.
• Current licensure in specialty within the state of practice.
• Previous long-term care experience required.
• Experience leading healthcare teams is a plus.

Responsibilities

• Oversee clinical care for a localized patient population.
• Direct management of clinical team members and QA initiatives.
• Serve as liaison between client facilities and Eventus WholeHealth.
• Ensure compliance with HIPAA and Eventus policies across sites.
• Review clinical data and provide performance feedback to teams.
• Lead regular team meetings and onboarding/training of staff.
• Visit facilities on-site to optimize clinical workflows and coverage.

Skills

EMR proficiency

MS Office

HIPAA knowledge

Leadership

Communication

Time management

Organizational skills

Data analysis

Staff training

On-site leadership

Education

Clinical Masters or Doctoral degree

National certification

State licensure

Tools

EMR system

Microsoft Office

Job description

The Area Director of Operations oversees clinical care for a localized population of patients and provides direct management of the clinical members of that care team. Core functions are to enhance the performance of the entire team through facilitating the work of the various members in the areas of clinical performance and quality, patient satisfaction, compliance with Eventus clinical protocols, processes and procedures, and achievement of productivity expectations as measured by patients receiving needed services. This position serves as the main point of contact for client facilities as a liaison between the facility and Eventus.

Qualifications: Education, Licensure and Certifications, Related Work Experience

• Clinical Masters or Doctoral Degree
• National certification for area of specialty
• Current professional licensure in area of specialty within the state of practice
• Previous long-term care experience required
• Experience leading healthcare teams a plus

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication, etc.)

• Utilization of EMR; Microsoft office/PC skills
• Knowledge of HIPAA laws, understanding of healthcare related legal and regulatory requirements
• Strong leadership, and communication skills, with the ability to bring individuals together; work
• Effective time management and organizational skills; ability to problem-solve; adaptability and flexibility
• Foster an engaging culture among teammates and reports. Ensure team cohesion through communication, setting expectations, and leading regular team meetings.
• Regularly review and audit documentation and coding of all care team members to ensure compliance and quality.
• Receive and analyze clinical quality data and clinician productivity reports; reacting and counseling team members, as needed, to maintain standards.
• Act as clinical and workflow expert for providers within the team and help facilitate the resolution of clinical inquiries from providers, facility personnel, and family members.
• Regularly visit on site with care team members to observe and optimize clinical skills and workflow.
• Work to assign providers to facilities/patients to be sure that all services are covered for each building based on those contracted. Manages the coverage of facilities in times of vacancies and communicates collaboratively with the facility on coverage, taking into consideration the specific needs for each facility.
• Maintain an active knowledge of leadership at all team facilities, be available to work and resolve any concerns facilities may have and provide timely communication to the facility.
• Work with recruitment and HR on selection and hiring process for new employees; ensure effective onboarding and training for newly hired staff.
• Provide frequent and timely performance feedback to reports.
• May provide coverage to other geographic locations as needed; may also assist with the initial training and onboarding of new ADCOEs.
• Other related duties as assigned.

Compliance Requirements

Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures:

• Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.
• Remain informed of any changes to federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.
• Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Ethical Conduct:

• Ensure adherence to Eventus WholeHealth’s Code of Ethics and Business Conduct.
• Perform the job duties with integrity and professionalism.
• Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Patient Privacy and Confidentiality:

• Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.
• Promptly report any violations of federal and state privacy laws and Eventus WholeHealth policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Documentation and Record Keeping:

• Maintain accurate and complete documentation when performing the job duties.

“N/A” = position does not require this activity. “Occasionally” = position requires this activity up to 33% of the time. “Frequently” = position requires this activity 34% to 66% of the time.

“Continuously” = position requires this activity 67% to 100% of the time.

Principal Contacts (List principal internal and external contacts (e.g., customers, ...))

• Internal: Physicians and other clinicians, peers, staff, direct reports, executive management
• External: Customers, patients, patient family members, facility staff and facility management, vendors

Approximate Number of direct reports:

up to 12

Frequency (%):

60%

The company is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state, and federal laws.

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.