Area Director of Operations

Eventus WholeHealth; Hickory (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Eventus WholeHealth seeks an Area Director of Operations to lead clinical care for a localized patient population and manage the clinical team. You will enhance team performance by facilitating work, ensuring quality, patient satisfaction, and adherence to Eventus WholeHealth protocols and productivity targets.

You will serve as the main liaison between facilities and Eventus WholeHealth and drive on-site leadership, training, and continuous improvement across multiple locations.

Qualifications

• Clinical Masters or Doctoral Degree is required.
• National certification for area of specialty is required.
• Current professional licensure in area of specialty within the state of practice is required.
• Previous long‑term care experience is required.
• Experience leading healthcare teams is a plus.

Responsibilities

• Oversee clinical care for a localized population and manage the clinical team.
• Serve as main liaison between facilities and Eventus WholeHealth.
• Review and audit documentation and coding of care team members to ensure compliance and quality.
• Analyze clinical quality data and clinician productivity reports; counsel team members to maintain standards.
• Act as clinical and workflow expert for providers and help facilitate resolution of clinical inquiries.
• Regularly visit on-site with care team members to observe and optimize clinical skills and workflow.
• Assign providers to facilities/patients to ensure service coverage; manage vacancies and coordinate with facilities.
• Maintain knowledge of leadership at all team facilities and address facility concerns.
• Collaborate with recruitment and HR on selection and onboarding of new staff; provide onboarding training.
• Provide frequent performance feedback to reports.
• May provide coverage to other geographic locations as needed; assist with training of new ADCOEs.
• Other related duties as assigned.

Skills

Leadership

Communication

Time management

HIPAA knowledge

Problem solving

EMR proficiency

Microsoft Office

Education

Clinical Masters or Doctoral Degree

National certification for area of specialty

Current professional licensure in area of specialty within the state of practice

Previous long-term care experience

Tools

EMR

Microsoft Office

Job description

The Area Director of Operations oversees clinical care for a localized population of patients and provides direct management of the clinical members of that care team. Core functions are to enhance the performance of the entire team through facilitating the work of the various members in the areas of clinical performance and quality, patient satisfaction, compliance with Eventus clinical protocols, processes and procedures, and achievement of productivity expectations as measured by patients receiving needed services. This position serves as the main point of contact for client facilities as a liaison between the facility and Eventus.

Qualifications: Education, Licensure and Certifications, Related Work Experience

• Clinical Masters or Doctoral Degree
• National certification for area of specialty
• Current professional licensure in area of specialty within the state of practice
• Previous long‑term care experience required
• Experience leading healthcare teams a plus

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication, etc.)

1. Utilization of EMR; Microsoft office/PC skills
2. Knowledge of HIPAA laws, understanding of healthcare related legal and regulatory requirements
3. Strong leadership, and communication skills, with the ability to bring individuals together; work
4. Effective time management and organizational skills; ability to problem‑solve; adaptability and flexibility

1. Foster an engaging culture among teammates and reports. Ensure team cohesion through communication, setting expectations, and leading regular team meetings.
2. Regularly review and audit documentation and coding of all care team members to ensure compliance and quality.
3. Receive and analyze clinical quality data and clinician productivity reports; reacting and counseling team members, as needed, to maintain standards.
4. Act as clinical and workflow expert for providers within the team and help facilitate the resolution of clinical inquiries from providers, facility personnel, and family members.
5. Regularly visit on site with care team members to observe and optimize clinical skills and workflow.
6. Work to assign providers to facilities/patients to be sure that all services are covered for each building based on those contracted. Manages the coverage of facilities in times of vacancies and communicates collaboratively with the facility on coverage, taking into consideration the specific needs for each facility.
7. Maintain an active knowledge of leadership at all team facilities, be available to work and resolve any concerns facilities may have and provide timely communication to the facility.
8. Work with recruitment and HR on selection and hiring process for new employees; ensure effective onboarding and training for newly hired staff.
9. Provide frequent and timely performance feedback to reports.
10. May provide coverage to other geographic locations as needed; may also assist with the initial training and onboarding of new ADCOEs.
11. Other related duties as assigned.

Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures

• Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.
• Remain informed of any changes to federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.
• Promptly report any non‑compliant conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Ethical Conduct

• Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.
• Perform the job duties with integrity and professionalism.
• Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Patient Privacy and Confidentiality

• Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.
• Promptly report any violations of federal and state privacy laws and Eventus WholeHealth policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Documentation and Record Keeping

Maintain accurate and complete documentation when performing the job duties.

“N/A” = position does not require this activity. “Occasionally” = position requires this activity up to 33% of the time. “Frequently” = position requires this activity 34% to 66% of the time.

“Continuously” = position requires this activity 67% to 100% of the time.

Physical Effort (Check the occurrence frequency for each activity)

Environmental Risks (Check the occurrence frequency of each exposure item)

Principal Contacts (List principal internal and external contacts (e.g., customers, vendors, Operations Director, peers)

Internal: Physicians and other clinicians, peers, staff, direct reports, executive management

External: Customers, patients, patient family members, facility staff and facility management, vendors

Approximate Number of direct reports: up to 12

Frequency (%): 60%

The company is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state, and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.