Area Director Clinical Ops & Engagement (Central Indiana - East)

Eventus WholeHealth; Connersville (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

Eventus WholeHealth is seeking an Area Director of Clinical Operations & Engagement to oversee clinical care for a localized population and manage the clinical team. This role emphasizes quality, compliance, and productive care delivery.

You will serve as the primary liaison between client facilities and Eventus, guiding clinicians and support staff while promoting patient-centered care and operational excellence.

Qualifications

• Clinical master's or doctoral degree required.
• National certification and state licensure required.
• Experience leading healthcare teams; long-term care experience preferred.

Responsibilities

• Foster an engaging culture among teammates and reports; ensure team cohesion through communication, setting expectations, and leading regular team meetings.
• Regularly review and audit documentation and coding of all care team members to ensure compliance and quality.
• Receive and analyze clinical quality data and clinician productivity reports; counsel team members to maintain standards.
• Act as clinical and workflow expert for providers within the team and facilitate resolution of clinical inquiries.
• Visit on site with care team members to observe and optimize clinical skills and workflow.

Skills

Leadership

Communication

Teamwork

Customer service

Education

Clinical Masters or Doctoral Degree

National certification for area of specialty

Current professional licensure in area of specialty within the state of practice

Tools

EMR system

Microsoft Office

Job description

Position Summary The Area Director of Clinical Operations & Engagement (ADCOE) oversees clinical care for a localized population of patients and provides direct management of the clinical members of that care team. Core functions are to enhance the performance of the entire team through facilitating the work of the various members in the areas of clinical performance and quality, patient satisfaction, compliance with Eventus clinical protocols, processes and procedures, and achievement of productivity expectations as measured by patients receiving needed services. This position serves as the main point of contact for client facilities as a liaison between the facility and Eventus.

Position Summary The Area Director of Clinical Operations & Engagement (ADCOE) oversees clinical care for a localized population of patients and provides direct management of the clinical members of that care team. Core functions are to enhance the performance of the entire team through facilitating the work of the various members in the areas of clinical performance and quality, patient satisfaction, compliance with Eventus clinical protocols, processes and procedures, and achievement of productivity expectations as measured by patients receiving needed services. This position serves as the main point of contact for client facilities as a liaison between the facility and Eventus.

Quali

fications:

Education, Licensure and Certifications, Related Work Experience

• Clinical Masters or Doctoral Degree
• National certification for area of specialty
• Current professional licensure in area of specialty within the state of practice
• Previous long-term care experience required
• Experience leading healthcare teams a plus

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication, etc.)

Utilization of EMR; Microsoft office/PC skills

Strong leadership, and communication skills, with the ability to bring individuals together; work collaboratively; strong customer service skills

Knowledge of HIPAA laws, understanding of healthcare related legal and regulatory requirements

Effective time management and organizational skills; ability to problem-solve; adaptability and flexibility

Essential Job Duties/Responsibilities

Foster an engaging culture among teammates and reports. Ensure team cohesion through communication, setting expectations, and leading regular team meetings.
Regularly review and audit documentation and coding of all care team members to ensure compliance and quality.
Receive and analyze clinical quality data and clinician productivity reports; reacting and counseling team members, as needed, to maintain standards.
Act as clinical and workflow expert for providers within the team and help facilitate the resolution of clinical inquiries from providers, facility personnel, and family members.
Regularly visit on site with care team members to observe and optimize clinical skills and workflow.
Work to assign providers to facilities/patients to be sure that all services are covered for each building based on those contracted. Manages the coverage of facilities in times of vacancies and communicates collaboratively with the facility on coverage, taking into consideration the specific needs for each facility.
Maintain an active knowledge of leadership at all team facilities, be available to work and resolve any concerns facilities may have and provide timely communication to the facility.
Work with recruitment and HR on selection and hiring process for new employees; ensure effective onboarding and training for newly hired staff.
Provide frequent and timely performance feedback to reports.
May provide coverage to other geographic locations as needed; may also assist with the initial training and onboarding of new ADCOEs.
Other related duties as assigned.

Compliance Requirements

Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures:

• Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.
• Remain informed of any changes to federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.
• Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief
  Compliance and Risk Officer.

Ethical Conduct

• Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.
• Perform the job duties with integrity and professionalism.
• Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Patient Privacy And Confidentiality

• Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.
• Promptly report any violations of federal and state privacy laws and Eventus WholeHealth policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Documentation And Record Keeping

• Maintain accurate and complete documentation when performing the job duties.

“N/A” = position does not require this activity. “Occasionally” = position requires this activity up to 33% of the time.
“Continuously” = position requires this activity 67% to 100% of the time.

Physical Effort

• Standing
• Walking
• Sitting
• Balancing
• Kneeling
• Crouching
• Crawling
• Reaching/Working Overhead
• Keyboard Use/Repetitive Hand Motion
• Climbing
• Pushing (up to 25 pounds)
• Lifting (up to 25 pounds)
• Other:

Environmental Risks

• Chemicals and fumes
• Loud noises
• Vibration
• Extreme Temperatures
• Confined spaces
• Allergens: dust, mold and/or pollen
• Exposure to Bloodborne pathogens

Principal Contacts

Internal

Physicians and other clinicians, peers, staff, direct reports, executive management

External

Customers, patients, patient family members, facility staff and facility management, vendors

Responsibilities For Others

Required Travel

Approximate Number Of Direct Reports

up to 12

Frequency (%): 60%

Subordinates’ titles
Area Clinician Support Specialist; Providers

Equal Employment Opportunity

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

The company is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state, and federal laws.