Area Customer Experience Specialist

Empire Today; Detroit (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness program

Professional development opportunities

Job summary

Empire Today is seeking an Area Customer Service Associate in Detroit. This role involves serving as the primary contact for customers, assisting with escalated issues, and managing various administrative tasks.

You'll need to handle customer inquiries and ensure service requests are monitored and tracked effectively. Empire Today offers health benefits, paid time off, wellness programs, and professional development opportunities.

Qualifications

• Minimum one year of customer service experience preferred.
• Flooring or home improvement industry experience preferred.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Assist with answering incoming customer service calls.
• Review, monitor, and track Service Requests report.
• Ensure that urgent requests are handled promptly.
• Submit daily prioritized excel report.
• Assist in identifying service gap trends.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Team player

Telephone etiquette

Education

High school diploma or equivalent

Associate degree preferred

Tools

MS Word

Excel

Outlook

Job description

Empire Today is seeking an Area Customer Service Associate in Detroit. This role involves serving as the primary contact for customers, assisting with escalated issues, and managing various administrative tasks.

You'll need to handle customer inquiries and ensure service requests are monitored and tracked effectively. Empire Today offers health benefits, paid time off, wellness programs, and professional development opportunities.