Area Coordinator for Housing Operations (Live-in)

University of Arkansas - Monticello; Monticello (MN); On-site; USD 36,000 - 44,000; Full time

Job summary

University of Arkansas at Monticello is seeking a Housing Operations professional to coordinate day‑to‑day operations of residence halls and university apartments. The role requires managing StarRez housing data, room assignments, and occupancy reporting.

The position supports student development and campus services through effective occupancy management, scheduling, and crisis response. A living‑in arrangement is typical with full‑time responsibilities and evening hours.

Qualifications

• Bachelor’s degree in a relevant field required.
• 1 year of professional experience in Housing & Residence Life or related area.
• Experience with StarRez or similar housing management system preferred.
• Strong organizational, interpersonal, and communication skills.
• Valid driver’s license required.

Responsibilities

• Coordinate day-to-day operations of all residence halls and university apartments.
• Serve as departmental StarRez functional user, handling assignments, applications, and reporting.
• Maintain occupancy records, rosters, and data in StarRez.
• Process housing applications, assignments, changes, and contracts in StarRez.
• Generate occupancy and activity reports to aid planning and decision‑making.
• Assist with housing selection, opening/closing, and transition processes.

Skills

Organizational skills

Interpersonal skills

Communication skills

Project management

Education

Bachelor’s degree from an accredited institution

Master’s degree in Higher Education or related field

Tools

StarRez Housing Management Software

Microsoft Office Suite

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Type of Position

Skilled Labor

Workstudy Position

No

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas at Monticello

UAM, one of twenty campuses of the University of Arkansas System, is located in southeastern Arkansas in the beautiful timberlands, rich in outdoor recreation activities, and approximately 100 miles south of Little Rock. UAM is a comprehensive, residential and commuter, undergraduate institution also offering selected master’s degree programs.

Department

Residence Halls

Summary of Job Duties

• Housing Operations
  • Coordinate the day-to-day operations of all residence halls and university apartments.
  • Serve as the departmental functional user for StarRez Housing Management Software, ensuring the accuracy of housing assignments, occupancy records, room inventories, student applications, room changes, check-in/check-out processes, key management, and reporting.
  • Maintain accurate occupancy records, housing rosters, waitlists, and assignment data utilizing StarRez.
  • Process housing applications, assignments, room changes, cancellations, and contract updates through StarRez.
  • Generate occupancy, assignment, utilization, and operational reports using StarRez to support departmental planning and decision-making.
  • Assist with housing selection, room assignments, and residential occupancy management for new and returning students.
  • Coordinate opening, closing, break housing, and transition processes.
  • Conduct routine room inspections and ensure all rooms are prepared for student occupancy, conferences, camps, and special events.
  • Monitor room readiness, including furniture inventories, cleanliness, maintenance completion, and safety compliance.
• Administrative Responsibilities
  • Maintain accurate housing records and operational reports.
  • Assist with departmental assessment initiatives.
  • Prepare occupancy, damage, and facilities reports.
  • Analyze occupancy trends and operational data to support strategic planning.
  • Assist with budget monitoring for assigned operational areas.
  • Participate in departmental committees and strategic initiatives.
• Facilities Management
  • Serve as the departmental liaison with Facilities Management regarding maintenance and repair projects.
  • Monitor work orders from submission through completion.
  • Conduct follow‑up inspections to ensure satisfactory completion of repairs.
  • Identify facility concerns and recommend preventative maintenance initiatives.
  • Maintain inventories of furniture, appliances, keys, equipment, and operational supplies.
  • Coordinate furniture replacement, room inventory, and asset management.
• Custodial and Operational Oversight
  • Provide daily operational oversight of custodial services within residential facilities.
  • Develop and monitor cleaning schedules.
  • Conduct quality assurance inspections.
  • Ensure compliance with university cleanliness standards.
  • Assist with summer conference turnover, room preparation, and deep‑cleaning schedules.
• Student Development
  • Foster a welcoming, engaging, and student‑centered residential community.
  • Respond to student concerns and provide conflict mediation when appropriate.
  • Support departmental programming initiatives.
  • Promote student engagement, wellness, and academic success.
• Conduct and Crisis Response
  • Participate in the professional staff on‑call rotation.
  • Respond to emergencies, crises, and after‑hours incidents.
  • Document incidents using departmental reporting systems.
  • Adjudicate student conduct cases in accordance with university policies.
  • Collaborate with University Police, Counseling Services, Student Conduct, and Title IX personnel as appropriate.
• Summer Conferences and Camps
  • Coordinate housing operations for summer camps, conferences, orientation programs, and special events.
  • Manage check‑in and check‑out processes using StarRez.
  • Coordinate staffing and operational logistics to support conference housing.
• Other Duties
  • Serve on university committees.
  • Participate in recruitment and orientation activities.
  • Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree from an accredited institution.
• One year of professional experience in Housing & Residence Life, Student Engagement, facilities operations, or a related field.
• Working knowledge of StarRez Housing Management Software or a comparable higher education housing management system.
• Strong organizational, interpersonal, and communication skills.
• Valid driver’s license.

Preferred Qualifications

• Master’s degree in Higher Education, Student Affairs, Educational Leadership, or a related field.
• Two or more years of progressively responsible Residence Life experience.
• Experience supervising student employees.
• Experience with housing occupancy management and facilities operations.
• Experience with student conduct administration.

Knowledge, Skills, and Abilities

• Thorough knowledge of Housing & Residence Life operations.
• Working knowledge of StarRez Housing Management Software, including housing applications, assignments, occupancy management, reporting, room inventory, and student records.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Strong organizational and project management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to supervise, mentor, and develop student employees.
• Ability to establish collaborative working relationships across campus.
• Sound judgment and effective decision‑making skills.
• Ability to analyze housing occupancy and operational data.
• Commitment to outstanding customer service and student success.

Working Conditions

• Full-time, 12-month, live-in professional position.
• University-provided apartment required as a condition of employment.
• Evening, weekend, holiday, and emergency hours required.
• Participation in an after‑hours on‑call rotation.
• Frequent walking throughout residential facilities.
• Ability to lift and move up to 40 pounds occasionally.
• Exposure to varying weather conditions while conducting facility inspections.

Supervision Exercised

• Student Workers
• Operational oversight of custodial staff

Reports To

Director of Housing & Residence Life

Salary Information

$40,000

Required Documents to Apply

Cover Letter/Letter of Application, Resume

Recruitment Contact Information

Jessica Foxworth
Associate Vice-Chancellor for Student Engagement/ Dean of Students
870-460-1110

Pre-employment Screening Requirements

Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity

N/A

Frequent Physical Activity

N/A

Occasional Physical Activity

N/A

Benefits Eligible

Yes