Area Coach

Cafe Rio; Salt Lake City (UT); On-site; USD 140,000 - 190,000; Full time

Job summary

Cafe Rio is seeking an Area Director to serve as the senior operations leader for a portfolio of 6 to 10 restaurants within a defined market. You will drive profitability, talent development, culture, and guest experience, coaching General Managers to achieve exceptional results across locations.

You will partner with Regional and Executive leadership to execute standards, manage budgets, and lead growth with a focus on data-driven decisions and continuous improvement in a fast-growing,

Qualifications

• 8+ years of restaurant operations experience.
• 3+ years of multi-unit leadership experience within restaurant, hospitality, or retail.
• Proven track record driving sales growth, profitability, and operational excellence.
• Bachelor's degree preferred or higher.

Responsibilities

• Lead and develop a portfolio of restaurants to drive profitability and customer satisfaction.
• Coach General Managers and leadership teams to achieve sustainable growth.
• Ensure adherence to Cafe Rio standards for quality, safety, cleanliness, and hospitality.
• Collaborate with Regional and Executive Leadership on strategic initiatives and openings.
• Drive workforce planning and succession planning to build bench strength.
• Use data and insights to guide decisions and improve performance.

Skills

Leadership

Multi-unit leadership

P&L management

Operational excellence

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Excel

Performance reporting tools

Job description

About Us

At Cafe Rio, we don't just run restaurants. We build leaders, develop teams, and create experiences that turn customers into lifelong brand advocates.

We hire operators with the heart of a teacher, the mindset of an entrepreneur, and the discipline to deliver excellence every day. We believe world-class operations begin with world-class people, and we invest heavily in developing leaders who can inspire teams, elevate performance, and create lasting impact.

Our restaurants are built on scratch-made food, genuine hospitality, and an unwavering commitment to quality. As we continue to grow, we remain focused on doing things the right way: developing great people, building strong culture, and delivering operational excellence in every market we serve.

About the Opportunity

This is a unique opportunity to join one of the fastest-growing and most respected brands in the fast-casual restaurant industry.

As an Area Director, you will serve as the senior operational leader for a portfolio of 6 to 10 restaurants within a defined market or geographic region. You will be responsible for driving business results, developing exceptional leaders, strengthening culture, and ensuring consistent execution of Cafe Rio's standards across all locations.

The Area Director is much more than a multi-unit operator. This role requires a strategic business leader capable of balancing financial performance, talent development, operational excellence, and market growth. You will partner closely with Regional and Executive Leadership while coaching Restaurant General Managers to achieve exceptional results.

We are seeking a leader who is passionate about developing people, obsessed with delivering an outstanding guest experience, and driven to build high-performing teams that consistently exceed expectations.

Position Summary

The Area Director leads and develops a portfolio of restaurants while driving profitability, operational excellence, talent development, and customer satisfaction. This role serves as the primary coach and business partner for General Managers and is accountable for delivering sustainable growth through strong leadership, disciplined execution, and effective decision-making.

The Area Director reports directly to the Regional Vice President or Regional Director of Operations.

Key Responsibilities

Operational Leadership

• Drive operational excellence across all assigned restaurants.
• Ensure execution of Cafe Rio standards for food quality, food safety, cleanliness, hospitality, and brand consistency.
• Conduct regular restaurant visits to assess performance, identify opportunities, and provide coaching.
• Lead corrective action planning and follow-up to ensure sustainable improvements.
• Promote a culture of accountability and continuous operational improvement.

Financial Performance

• Own the Profit & Loss performance for assigned restaurants.
• Analyze sales, labor, food cost, controllable expenses, and profitability trends.
• Develop and execute strategies to achieve sales growth and margin objectives.
• Identify business opportunities and implement action plans that drive financial results.
• Ensure disciplined execution of budgeting and forecasting processes.

Talent Development & Leadership

• Recruit, develop, and retain top-performing General Managers and leadership teams.
• Build leadership capability through coaching, mentoring, and succession planning.
• Create individualized development plans for high‑potential leaders.
• Foster a culture focused on accountability, engagement, recognition, and continuous learning.
• Lead performance management processes that support team growth and business objectives.

Culture & Employee Engagement

• Champion Cafe Rio's values, culture, and leadership expectations.
• Create an inclusive environment where team members feel respected, supported, and empowered.
• Drive employee engagement, retention, and internal promotion efforts.
• Act as a cultural ambassador and role model for servant leadership.

Strategic Execution

• Execute company initiatives, operational priorities, and growth strategies.
• Collaborate with cross-functional partners to support new restaurant openings, remodels, training initiatives, and operational improvements.
• Lead workforce planning activities to ensure restaurants are appropriately staffed and developed for future growth.
• Utilize data and business insights to inform decisions and improve performance.

Guest Experience

• Ensure every restaurant consistently delivers exceptional guest experiences.
• Monitor guest feedback and customer satisfaction metrics.
• Partner with restaurant teams to resolve customer concerns and strengthen brand loyalty.
• Foster a culture where hospitality and service excellence are non‑negotiable.

Compliance & Risk Management

• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Maintain standards related to food safety, workplace safety, labor compliance, and asset protection.
• Protect brand integrity by ensuring operational consistency across all locations.

Qualifications

Required Experience

• 8+ years of restaurant operations experience.
• 3+ years of multi-unit leadership experience within the restaurant, hospitality, or retail industry.
• Demonstrated success leading multiple locations and developing high‑performing teams.
• Proven track record of driving sales growth, profitability, and operational excellence.

Education

• High School Diploma or GED required.
• Bachelor's degree in Business, Hospitality, Restaurant Management, or related field preferred.

Leadership Competencies

• Strong coaching and talent development skills.
• Ability to lead through influence and build trust-based relationships.
• Strategic thinker with strong execution capabilities.
• Results-oriented with strong business acumen.
• Effective problem-solving and decision‑making skills.
• High emotional intelligence and interpersonal effectiveness.
• Ability to navigate a fast‑paced, high‑growth environment.

Technical Skills

• Strong understanding of restaurant financials and P&L management.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience utilizing operational and performance reporting tools.

Physical & Travel Requirements

• Valid driver's license and reliable transportation.
• Ability to travel extensively throughout assigned markets.
• Ability to stand, walk, bend, and work in restaurant environments for extended periods.
• Ability to lift and carry up to 50 pounds.
• Must be available to work flexible schedules including evenings, weekends, and holidays as business needs require.

What Success Looks Like

Successful Area Directors at Cafe Rio:

• Develop strong General Managers who build exceptional teams.
• Consistently deliver sales growth and profitability targets.
• Create highly engaged cultures with low management turnover.
• Execute operational standards without compromise.
• Build deep relationships with restaurant teams and communities.
• Identify future leaders and create meaningful career opportunities.
• Lead with humility, accountability, and a relentless commitment to excellence.

Why Cafe Rio

At Cafe Rio, you'll have the opportunity to make a meaningful impact on people, performance, and growth. You'll work alongside passionate leaders, influence strategic decisions, develop future operators, and help shape the next chapter of one of the restaurant industry's most exciting brands.

If you're ready to lead at a high level, build exceptional teams, and drive results in a dynamic growth environment, we'd love to talk with you.all the really good stuff is located.

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Compensation: Competitive salary