Area Claims Supervisor

ProAg; Montana City (MT); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

PTO 20 days

Floating holidays

Wellness program access

Headspace subscription

Job summary

ProAg is seeking an experienced Area Claims Supervisor to lead and develop a remote team of crop insurance adjusters across Montana and Southern Idaho. You will coach, manage performance, balance workload, and ensure timely, accurate claims with strong customer service.

Expect ~40% travel to support field staff and partners. The role requires a Bachelor's degree and at least 2 years of people leadership in claims, plus a track record of coaching frontline employees and delivering results in a

Qualifications

• Bachelor's degree or equivalent.
• Minimum of 2 years of people leadership experience within a claims environment.
• Experience managing, overseeing, or supporting claims operations.
• Willingness to travel approximately 40% statewide within Montana and Southern Idaho.

Responsibilities

• Provide day-to-day leadership, performance management, and career development support for remote claims staff.
• Oversee claims operations to ensure timely, accurate, and customer-focused handling while complying with policies and regulations.
• Build expertise in crop insurance through industry developments and translate into leadership decisions.
• Monitor workloads, allocate resources, and support staffing decisions to meet service and quality objectives.
• Review claim activity and serve as escalation point for complex situations and customer issues.
• Partner with management and cross-functional teams to identify process improvements and efficiency opportunities.
• Deliver training and drive adoption of claims processes and tools.
• Build strong relationships with agents, customers, and internal partners.

Skills

People leadership

Communication

Education

Bachelor's degree

Job description

Role Details Job Title: Area Claims Supervisor

Location: Remote - Montana

Employment Type: Full Time

Requisition End Date 12/13/2026 (Posting may close earlier if filled or business needs change.)

ProAg is seeking an experienced and people-focused Area Claims Supervisor to lead, coach, and support a team of remote claims adjusters across Montana and Southern Idaho. This leadership role is responsible for driving claims excellence through effective team management, performance coaching, workload balancing, and operational oversight while ensuring high-quality customer service and timely claim resolution.

The Area Claims Supervisor serves as a key leader within the Claims organization, partnering closely with internal teams and external stakeholders to address escalated claim matters, support business objectives, and develop a high-performing claims team. This position is ideal for a frontline claims leader who enjoys mentoring employees, improving operational performance, and leading a remote workforce. The role requires approximately 40% travel throughout Montana and Southern Idaho to support team members, business partners, and operational needs.

Lead, coach, mentor, and develop a team of crop insurance adjusters across Montana and Southern Idaho, fostering a culture of accountability, engagement, and continuous improvement.

• Provide day-to-day leadership, performance management, and career development support, including employee coaching, performance reviews, and succession planning.
• Oversee claims operations to ensure timely, accurate, and customer-focused claim handling while maintaining compliance with company policies and applicable regulations.
• Build expertise in the crop insurance industry by remaining informed of industry development, regulatory changes, and best practices, and effectively translating that knowledge into day-to-day leadership and operational decision.
• Monitor workloads, allocate resources effectively, and support staffing decisions to meet service, quality, and business objectives.
• Review claim activity, assist with complex claim situations, and serve as an escalation point for challenging customer, agent, or operational issues.
• Partner with Claims Management and cross-functional business teams to identify opportunities for process improvement and operational efficiency.
• Deliver training, reinforce best practices, and support the successful adoption of claims processes, systems, and tools.
• Build strong relationships with agents, customers, and internal business partners through responsive communication and effective problem resolution.
• Travel throughout Montana and Southern Idaho to support field staff, conduct coaching and training activities, and strengthen team engagement and performance.

• Bachelor’s degree or an equivalent combination of education and relevant claims leadership experience.
• Minimum of 2 years of people leadership experience within a claims environment.
• Experience managing, overseeing, or supporting claims operations, with a strong understanding of claims handling best practices and customer service expectations.
• Demonstrated success coaching, developing, and leading frontline employees, including performance management and employee development.
• Excellent communication and relationship-building skills, along with the ability and willingness to travel approximately 40% statewide within Montana and Southern Idaho.

Strong organizational, analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.

A strong understanding of using data analytics or Power BI to inform decision-making.

• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment.
• Basic life and disability insurance.
• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off.
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription.

We offer a career with purpose as you support the farmers and ranchers who create food, fuel, and fiber for the world.

Personal connections: We combine personal connections with powerful resources, thanks to our culture and the backing of Tokio Marine HCC.

ProAg, a member of the Tokio Marine HCC group of companies, is positioned as a financially strong and well-capitalized insurer with an AM Best rating of A++. Integrity, Loyalty, and Customer Service.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Every policy we write is special, enabling our clients to do amazing things.

The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.

All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances.