Area Claims Supervisor

Tokio Marine HCC International; Northern (KY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k) with 6% match

20 days PTO + holidays

Volunteer time off

Parental leave

Wellness program

Job summary

ProAg, a member of Tokio Marine HCC, is seeking an Area Claims Supervisor to lead Crop Insurance Adjusters across Ohio. The role focuses on coaching, performance reviews, workload management, and ensuring compliance with federal and state regulations.

This position requires travel to support a remote, field-based team, with emphasis on training, escalation handling, and collaboration with Claims Management, Compliance, and Underwriting to meet business objectives.

Qualifications

• A bachelor’s degree in agriculture or related field preferred.
• Current Claim Adjuster Proficiency Program (CAPP) certification.
• Minimum of three years in crop insurance Claims or Compliance.
• Knowledge of adjusting practices, standards and procedures.

Responsibilities

• Manage, coach, train, and evaluate Crop Insurance Adjusters across Ohio, including performance reviews and day-to-day field support.
• Oversee claims handling for accuracy, timeliness, and regulatory compliance with ProAg procedures and RMA standards.
• Assign claims, review work, assist with reserves, and escalate complex matters.
• Partner with Claims Management, Compliance, and Underwriting to support business objectives and resolve field issues.
• Monitor LAE, manage staffing and workload distribution, adjust claims structure as needed.
• Serve as a key point of contact for agent inquiries and concerns, ensuring effective communication.
• Develop and deliver adjuster training and promote best practices in claims systems and tools.

Skills

Leadership

Coaching

Claims handling

Training

Analytical skills

Organizational skills

CAPP certification

Education

Bachelor's degree in agriculture or related field

Job description

Area Claims Supervisor

Location: Remote - Ohio

Reports To: Dustin Tubbs

Employment Type: Full Time

Requisition Begin Date: 08/19/2026

Requisition End Date: 10/19/2026 (Posting may close earlier if filled or business needs change.)

Role Overview

ProAg is looking for a dynamic Area Claims Supervisor to lead and support Crop Insurance Adjusters across Ohio to ensure timely, accurate, and compliant claims handling.

This role oversees adjuster performance, training, workload distribution, and expense management while maintaining strong knowledge of federal and state crop insurance regulations, company policies, and industry standards.

Working closely with Claims Management, Compliance, Marketing, and Underwriting, the Area Claims Supervisor serves as a key escalation point for complex claims and agent concerns and plays an active role in developing talent and supporting business strategies.

The position requires frequent travel and the ability to effectively lead and support a remote, field-based team.

In this Exciting Opportunity, You Will:

• Manage, coach, train, and evaluate Crop Insurance Adjusters across Ohio, including conducting performance reviews, succession planning, and day‑to‑day field support.
• Oversee claims handling to ensure accuracy, timeliness, and compliance with ProAg procedures, federal and state regulations, and RMA standards.
• Assign claims, review and approve work, assist with reserve setting, and serve as the primary escalation point for complex, sensitive, or disputed claims.
• Partner with Claims Management, Compliance, and Underwriting to support business objectives, resolve field issues, and address regulatory or operational concerns.
• Monitor Loss Adjuster Expenses (LAE), manage staffing and workload distribution, and adjust claims structure to meet changing market or territory needs.
• Act as a key point of contact for agent inquiries and concerns, ensuring responsive communication and effective issue resolution.
• Develop and delivery adjuster training, promote best practices, and support the effective use of claims systems and internal tools.
• Model ProAg’s core values, maintain clear and consistent communication, and uphold professionalism in all internal and external interactions.

What You Bring

• A bachelor’s degree in agriculture, a related field, or the equivalent education and/or experience preferred.
• Current Claim Adjuster Proficiency Program (CAPP) certification.
• A minimum of three years of relevant and progressive crop insurance experience in Claims or Compliance.
• A thorough knowledge of adjusting practices, standard, procedures, and proper use of necessary adjusting equipment.
• Exceptional organizational and analytical skills with the ability to manage multiple tasks simultaneously.

What We Offer

• Competitive salary and comprehensive benefit package.
• Strong learning culture with ongoing development opportunities.
• Opportunities for growth and career advancement.
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment.
• Basic life and disability insurance.
• 401(k) plan with 6% company match.
• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off.
• Paid parental leave.
• Access to our award‑winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription.
• Student loan matching program.
• Employee discount program.
• An opportunity to do meaningful work and love what you do.

What We Represent

A career with purpose. Our crop insurance professionals work each day to bring peace of mind and protection to American farmers and ranchers.

Join a team who truly cares.

Part of something bigger: We offer a career with purpose as you support the farmers and ranchers who create food, fuel, and fiber for the world.

Personal connections: We are built on strong relationships and appreciation of your individuality.

A team who cares: We look out for each other personally and professionally because we care about each other.

Innovators by trade: We’re committed to a brighter tomorrow for our team members and agriculture.

The best of both worlds: We combine personal connections with powerful resources, thanks to our culture and the backing of Tokio Marine HCC.

The Company

ProAg, a member of the Tokio Marine HCC group of companies, is positioned as a financially strong and well‑capitalized insurer with an AM Best rating of A++.

With 100 years of service to our agents & insureds, we stand committed to continuing the principles that ProAg was founded on: Integrity, Loyalty, and Customer Service.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations.

With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist.

Every policy we write is special, enabling our clients to do amazing things.

Pay Transparency

The pay range for this position is $80,000 - $95,000 which includes geographic adjustments, where applicable.

The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting.

The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level.

The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

Disclaimer

As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions.

Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.

Equal Opportunity Employer

Equal Opportunity Employer TMHCC is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.