Area Claims Supervisor

ProAg; Bozeman (MT); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

PTO 20 days

Floating holidays

Volunteer time off

Wellness program access

Headspace subscription

Job summary

ProAg is seeking an experienced Area Claims Supervisor to lead a remote team of claims adjusters across Montana and Southern Idaho. You will coach, develop, and empower staff to deliver timely, accurate claim resolutions while upholding service standards.

You will monitor workloads, drive process improvements, and collaborate with cross-functional partners to ensure compliant operations and excellent customer outcomes, traveling as needed, with up to 40% travel statewide.

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant claims leadership experience.
• Minimum of 2 years of people leadership experience within a claims environment.
• Experience managing, overseeing, or supporting claims operations, with a strong understanding of claims handling best practices and customer service expectations.
• Demonstrated success coaching, developing, and leading frontline employees, including performance management and employee development.

Responsibilities

• Provide day-to-day leadership, performance management, and career development support, including employee coaching, performance reviews, and succession planning.
• Oversee claims operations to ensure timely, accurate, and customer-focused claim handling while maintaining compliance with company policies and applicable regulations.
• Build expertise in the crop insurance industry by remaining informed of industry development, regulatory changes, and best practices, and effectively translating that knowledge into day-to-day leadership and operational decision.
• Monitor workloads, allocate resources effectively, and support staffing decisions to meet service, quality, and business objectives.
• Review claim activity, assist with complex claim situations, and serve as an escalation point for challenging customer, agent, or operational issues.
• Partner with Claims Management and cross-functional business teams to identify opportunities for process improvement and operational efficiency.
• Deliver training, reinforce best practices, and support the successful adoption of claims processes, systems, and tools.
• Build strong relationships with agents, customers, and internal business partners through responsive communication and effective problem resolution.
• Travel throughout Montana and Southern Idaho to support field staff, conduct coaching and training activities, and strengthen team engagement and performance.

Skills

People leadership

Claims operations

Coaching

Communication

Analytical skills

Education

Bachelor’s degree

Tools

Power BI

Job description

Job Details

Job Title: Area Claims Supervisor

Location: Remote - Montana

Employment Type: Full Time

Requisition End Date: 12/13/2026 (Posting may close earlier if filled or business needs change.)

ProAg is seeking an experienced and people-focused Area Claims Supervisor to lead, coach, and support a team of remote claims adjusters across Montana and Southern Idaho. This leadership role is responsible for driving claims excellence through effective team management, performance coaching, workload balancing, and operational oversight while ensuring high-quality customer service and timely claim resolution.

Key Responsibilities

• Provide day-to-day leadership, performance management, and career development support, including employee coaching, performance reviews, and succession planning.
• Oversee claims operations to ensure timely, accurate, and customer-focused claim handling while maintaining compliance with company policies and applicable regulations.
• Build expertise in the crop insurance industry by remaining informed of industry development, regulatory changes, and best practices, and effectively translating that knowledge into day-to-day leadership and operational decision.
• Monitor workloads, allocate resources effectively, and support staffing decisions to meet service, quality, and business objectives.
• Review claim activity, assist with complex claim situations, and serve as an escalation point for challenging customer, agent, or operational issues.
• Partner with Claims Management and cross-functional business teams to identify opportunities for process improvement and operational efficiency.
• Deliver training, reinforce best practices, and support the successful adoption of claims processes, systems, and tools.
• Build strong relationships with agents, customers, and internal business partners through responsive communication and effective problem resolution.
• Travel throughout Montana and Southern Idaho to support field staff, conduct coaching and training activities, and strengthen team engagement and performance.

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant claims leadership experience.
• Minimum of 2 years of people leadership experience within a claims environment.
• Experience managing, overseeing, or supporting claims operations, with a strong understanding of claims handling best practices and customer service expectations.
• Demonstrated success coaching, developing, and leading frontline employees, including performance management and employee development.

Strong organizational, analytical, problem-solving, and decision‑making skills, with the ability to manage multiple priorities in a fast-paced environment.

A strong understanding of using data analytics or Power BI to inform decision-making.

Excellent communication and relationship-building skills, along with the ability and willingness to travel approximately 40% statewide within Montana and Southern Idaho.

Strong learning culture with ongoing development opportunities.

Benefits & Perks

• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment.
• Basic life and disability insurance.
• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off.
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription.
• We offer a career with purpose as you support the farmers and ranchers who create food, fuel, and fiber for the world.

Company Culture

Personal connections:

We combine personal connections with powerful resources, thanks to our culture and the backing of Tokio Marine HCC. ProAg, a member of the Tokio Marine HCC group of companies, is positioned as a financially strong and well-capitalized insurer with an AM Best rating of A++.

Integrity, Loyalty, and Customer Service.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist.

Every policy we write is special, enabling our clients to do amazing things.

Equal Opportunity & Diversity

The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.

All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.