Area Chief of Staff — Veterinary Team Leader & Quality Champion

Banfield Pet Hospital; Plainfield (IN); On-site; USD 129,000 - 186,000; Full time

Job summary

Banfield Pet Hospitals in the United States seeks an Area Chief of Staff to lead and develop associate veterinarians across hospitals, ensuring high-quality care and performance against hospital metrics. You will drive culture, safety, and client experience through veterinary leadership and cross-functional collaboration.

You will mentor DVMs, CVTs, and locum staff, oversee recruitment, onboarding, and ongoing training, and partner with DVQ/POCP to grow talent while maintaining compliance with

Qualifications

• Doctor of Veterinary Medicine (DVM/VMD) required.
• Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
• 3 years experience in small animal medicine and surgery practice.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement and hospital performance.
• Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards while building associate veterinarian engagement.
• Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful in their role and deliver outstanding, high quality medical care that aligns with our six domains of quality and supports the business by delivering on hospital performance expectations.
• In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians in their hospitals.
• Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience.
• Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.
• Perform clinical skill and leadership competency development of associate and lead veterinarians to deliver high quality medical care and outstanding client service.

Skills

Conflict Management

Customer Focus

Developing Direct Reports

Directing Others

Building Effective Teams

Hiring and Staffing

Communication Skills

Managing and Measuring work

Peer Relationships

Drive for Results

Initiative

Integrity

Cooperativeness

Flexibility

Independence

Tolerance for Stress / Resiliency

Education

Doctor of Veterinary Medicine (DVM/VMD)

Veterinary license

Job description

Banfield Pet Hospitals in the United States seeks an Area Chief of Staff to lead and develop associate veterinarians across hospitals, ensuring high-quality care and performance against hospital metrics. You will drive culture, safety, and client experience through veterinary leadership and cross-functional collaboration.

You will mentor DVMs, CVTs, and locum staff, oversee recruitment, onboarding, and ongoing training, and partner with DVQ/POCP to grow talent while maintaining compliance with