Architect, Professional Services (MS Security)

Softchoice; Springfield (IL); Hybrid; USD 122,000 - 161,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401k Plan with company matching

PTO, holidays, parental leave

Employee discount program

Job summary

Softchoice is seeking a senior technical consultant to design and deliver AD, M365, and Exchange solutions for diverse clients in the U.S. and Canada. You will lead migrations, upgrades, and security policy design while mentoring engineers and technicians.

You will collaborate with cross‑functional teams, vendors, and customers to ensure successful deployments, training, and ongoing support, prioritizing customer value and strong relationships.

Qualifications

• Bachelor's degree or diploma in Computer Science / IT or equivalent industry experience.
• 8+ years in a client-facing professional services role or 10+ years of related experience.
• Updated certifications in Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Windows Server Hybrid, On‑Demand Migration, ITIL v4 Foundation.

Responsibilities

• Design and deliver Active Directory, M365 and Exchange solutions to meet client requirements and timelines.
• Serve as technical authority to lead AD, M365, Exchange, and migration projects including upgrades, migrations, policy design, admin, and training.
• Mentor Consultants, Engineers and Technicians on technical and soft skills; advise on complex deployments for clients.
• Collaborate with internal teams, end users, and vendors to install, configure, and troubleshoot solutions per contract SLAs.
• Pursue relevant vendor training and certifications to stay current with AD, M365, Exchange and migration tools.

Skills

Customer interaction

Mentoring

Project leadership

Problem solving

Education

Computer Science / IT degree or diploma

Tools

Active Directory

Microsoft 365

Exchange

Quest On-Demand

Bit Titan Migration Wiz

Job description

Why you’ll love Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth. With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

The impact you will have:

Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

What you’ll do:

• You will design and deliver Active Directory, Microsoft 365 and Exchange solutions that meet client requirements and timelines.
• You will serve as the technical authority to lead Active Directory, Microsoft 365, Exchange (on‑premise and online), and migration management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training.
• This will require the highest-level technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, and Bit Titan Migration Wiz toolsets.
• You will work closely with co‑workers (internally), end‑users (externally), and vendor representatives on the installation, configuration, and troubleshooting of Active Directory M365, Exchange, and migration management solutions, in accordance with contract SLAs.
• You will mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success.
• You will function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients.
• You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training for Active Directory, Microsoft 365 and Exchange, as well as vendor‑specific training for solutions including Quest and Bit Titan.
• You will serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise.
• You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• You will have the opportunity to work in a highly visible customer‑facing role.
• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• You will do this by staying on top of new trends and technology updates.
• You will also continually fine‑tune your delivery, adoption, and problem‑solving skills along the way.

What you’ll bring to the table:

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution.
• A problem solver with the capability to uncover & address the root cause of an issue.
• A proactive work ethic that puts responsiveness to customers first.
• Passion for building strong relationships with customers and driving great CX.
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time.
• 8+ years’ work experience in a client‑facing professional services role, or 10 + years of related, progressively senior industry experience.
• Updated Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On‑Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.

Compensation:

A reasonable estimate of the current base pay range for this position in Texas & Chicago is $128,000 to $161,000 annually + 14% as target incentives.

A reasonable estimate of the current base pay range for this position in Florida & Denver is $122,360 to $152,950 annually + 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Benefits:

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Inclusion & Equal Opportunity Employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging . People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Accommodations:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to work with you to best meet your needs.

Other Information:

We understand that not everyone brings 100% of the skills and experience for the role.

We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.