ArcGIS Enterprise Tech Consultant | Customer Success

Esri

Redlands (CA)

On-site

USD 84,000 - 142,000

Full time

14 days+

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Benefits offered by this job

Relocation assistance

Opportunities for personal and career‑

Growth

Job summary

Esri seeks a Technical Consultant to work with customers on ArcGIS Enterprise implementations, providing hands-on system administration, troubleshooting, and optimization across enterprise environments. You will guide customers through design choices, assist with archite cture configuration, and collaborate with internal teams to ensure successful deployments.

Relocation assistance is available to Redlands, CA, and Esri emphasizes customer outcomes, knowledge sharing, and long-term success

Qualifications

5+ years of professional experience in GIS technical support, system administration, or technical consulting.
3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration.
Proven experience working with enterprise geodatabases and database administration concepts.
Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support.
Strong customer service and communication skills with ability to de-escalate challenging technical situations.
Proven ability to learn new technologies quickly and adapt to evolving customer requirements.
Experience supporting enterprise-level customers and understanding of enterprise IT environments.
Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field.

Responsibilities

Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for strategic customers.
Support integrated support and premium support programs by troubleshooting complex technical issues and providing customer-facing technical consultation.
Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms.
Assist customers with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices.
De-escalate technical support situations and translate complex technical concepts into clear, understandable solutions for customers.
Collaborate with internal technical teams and support organizations to resolve customer issues and improve service delivery.
Participate in customer onboarding activities and provide technical guidance during system setup and configuration.
Support Linux-based system administration tasks and provide foundational system-level support.
Learn and adapt quickly to new technologies and support methodologies as customer needs evolve.
Document technical solutions and contribute to knowledge base for team and customer benefit.
Act as a resource for colleagues and provide technical mentorship on enterprise system implementations.