Arcade Showfloor Supervisor: Lead Guest Experience

MGM Resorts International; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International in Las Vegas is hiring a Midway Arcade Supervisor to lead our vibrant arcade team. In this hands-on role you will oversee daily operations, manage staff, and ensure the arcade delivers outstanding guest service and safety.

The ideal candidate has 1+ years of relevant experience in a resort setting, can work varied shifts including weekends and holidays, and enjoys customer service and midway games.

Qualifications

• 1+ years of prior relevant experience in a similar resort setting.
• Customer Service experience preferred.
• Experience with midway games preferred.
• Must be 16 years old or older.

Responsibilities

• Supervise and evaluate Midway employees
• Observe game area for irregular conduct by operators or guests
• Provide excellent customer service; handle guest and employee concerns and complaints
• Maintain daily sign-in sheet and log personnel hours daily
• Maintain a clean and safe work environment
• Supervise and conduct comprehensive evaluations of all Max Flight operations, ensuring adherence to regulatory standards and operational excellence.

Skills

Customer service

Midway games

Staff supervision

Job description

MGM Resorts International in Las Vegas is hiring a Midway Arcade Supervisor to lead our vibrant arcade team. In this hands-on role you will oversee daily operations, manage staff, and ensure the arcade delivers outstanding guest service and safety.

The ideal candidate has 1+ years of relevant experience in a resort setting, can work varied shifts including weekends and holidays, and enjoys customer service and midway games.