Arcade Operations Technical Manager

Socket.dev; Woodford (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

Family Entertainment Group is seeking a Technical Manager to oversee the daily operations of the technical team, ensuring arcade and game equipment are well maintained and safe.

You will lead technicians, coordinate maintenance schedules, and drive improvements while delivering excellent guest experiences and compliance with safety standards across centers.

This hands-on leadership role requires supervisory experience and a commitment to safety and guest satisfaction across multiple locations.

Qualifications

• High school diploma or equivalent; technical training preferred.
• Minimum 3 years of hands-on experience as a technician or in a similar role.
• Supervisory experience a plus.

Responsibilities

• Supervise, train, and develop Technicians and Technical Assistants.
• Conduct interviews, performance reviews, and assist in hiring and terminations.
• Provide coaching, progressive discipline, and recognition as needed.
• Ensure consistent communication, feedback, and quarterly performance check-ins.
• Foster collaboration across departments and represent the team in internal meetings.
• Troubleshoot, repair, and maintain arcade games and attractions.
• Develop and manage preventive maintenance schedules.
• Ensure all equipment meets company and safety standards.
• Track and control parts inventory; minimize downtime and expenses.
• Monitor and maintain a clean, organized, and safe work area.
• Lead by example by working shifts and supporting peak hours as needed.
• Resolve guest concerns promptly and professionally.
• Ensure a superior guest experience by keeping games in excellent condition.
• Uphold company values in service delivery and presentation.
• Support compliance with quality assurance programs and safety protocols.

Skills

Hands-on technician experience

Supervisory experience

Education

High school diploma or equivalent

Technical training

Job description

Family Entertainment Group is seeking a Technical Manager to oversee the daily operations of the technical team, ensuring arcade and game equipment are well maintained and safe.

You will lead technicians, coordinate maintenance schedules, and drive improvements while delivering excellent guest experiences and compliance with safety standards across centers.

This hands-on leadership role requires supervisory experience and a commitment to safety and guest satisfaction across multiple locations.