Arcade Operations & Tech Lead

Family Entertainment Group LLC; Bloomington (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Family Entertainment Group in Bloomington, IN is seeking a Technical Manager to oversee the daily operations of the technical team, ensuring all arcade games and attractions are maintained to high standards. You will drive performance, safety, and guest satisfaction while coordinating preventive maintenance and rapid repairs.

This role leads Technicians and Technical Assistants, collaborates across departments, and supports peak hours with hands-on problem solving, coaching, and adherence to

Qualifications

• High school diploma or equivalent; technical training preferred.
• Minimum 3 years of hands-on experience as a technician or in a similar role.
• Supervisory experience a plus.

Responsibilities

• Supervise, train, and develop Technicians and Technical Assistants.
• Conduct interviews, performance reviews, and assist in hiring and terminations.
• Provide coaching, progressive discipline, and recognition as needed.
• Ensure consistent communication, feedback, and quarterly performance check-ins.
• Foster collaboration across departments and represent the team in internal meetings.
• Troubleshoot, repair, and maintain arcade games and attractions.
• Develop and manage preventive maintenance schedules.
• Ensure all equipment meets company and safety standards.
• Track and control parts inventory; minimize downtime and expenses.
• Monitor and maintain a clean, organized, and safe work area.
• Lead by example by working shifts and supporting peak hours as needed.
• Resolve guest concerns promptly and professionally.
• Ensure a superior guest experience by keeping games in excellent condition.
• Uphold company values in service delivery and presentation.
• Support compliance with quality assurance programs and safety protocols.
• Support other locations with moves or improvements.
• Assist in company initiatives and projects as assigned by the General Manager.

Skills

Supervisory experience

Hands-on technical experience

Education

High school diploma or equivalent

Technical training

Job description

Family Entertainment Group in Bloomington, IN is seeking a Technical Manager to oversee the daily operations of the technical team, ensuring all arcade games and attractions are maintained to high standards. You will drive performance, safety, and guest satisfaction while coordinating preventive maintenance and rapid repairs.

This role leads Technicians and Technical Assistants, collaborates across departments, and supports peak hours with hands-on problem solving, coaching, and adherence to