Arcade Lead Attendant Full Time (Horseshoe LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

Join Caesars Entertainment as an Arcade Supervisor Assistant, where you'll ensure a fun and engaging environment for guests. You'll lead and train Arcade Attendants while maintaining high standards of service and cleanliness. This role offers an exciting opportunity to be part of a dynamic team in the heart of Las Vegas.

Qualifications

• Ability to train and supervise staff.
• Literate and fluent in English.
• Ability to handle difficult situations courteously.

Responsibilities

• Provides work direction to Arcade Attendants.
• Trains and coaches staff on job responsibilities.
• Maintains the clean and safe appearance of the Arcade.

Skills

Guest service skills

Leadership abilities

Communication skills

Mechanical aptitude

Math skills

Education

High School diploma or equivalent

Job description

JOB SUMMARY:

Assists the Arcade Supervisor in the daily operation of the Arcade, ensuring a fun-filled, exciting and entertaining environment where the delivery and execution of our excellent service is paramount.

KEY JOB FUNCTIONS:

• Provides work direction to Arcade Attendants in the delivery of excellent guest service, using our skills and personalized guest service.
• Trains, counsels and coaches Arcade Attendants in the performance of job responsibilities.
• Assists in scheduling to provide maximum efficiency in excellent service delivery.
• Downloads scanner data to database and assists the preparation and evaluation of performance reports.
• Assists in ordering merchandise and accounts for all supplies, including tickets.
• Maintains the clean and safe appearance of the Arcade and surrounding areas, upholding Caesars Entertainment standards.

QUALIFICATIONS:

• Ability to train and supervise staff.
• Literate and fluent in English
• Excellent guest service skills
• Demonstrated leadership abilities
• Mechanical aptitude; basic understanding of arcade machines/games
• Good communication skills
• Ability to handle difficult situations in a courteous and professional manner.
• Good math skills
• Courteous attitude
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
• Adheres to all regulatory, company and department policies and procedures

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent is required.
• Knowledge of Family Fun Center, arcade equipment and daily operation

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Mobility and dexterity to bend, crouch, turn, and reach overhead.
• Ability to stand or walk for extended periods of time
• Ability to respond to visual and verbal cues
• Mobility to navigate the Arcade area
• Ability to lift up to 25 pounds

Positions that have contact with the public require the ability to work in a noisy

environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About us

For over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.