Arcade & Facilities Supervisor — Tech & Maintenance Lead

Round One Entertainment Inc.; Erie (Erie County); On-site; USD 28,000 - 39,000; Full time

Job summary

Round One Entertainment Inc. is seeking a Facilities Supervisor to support maintenance across bowling, arcade and Spo-Cha systems within a busy center. You will assist the Facilities Manager and supervise mechanics, ensuring smooth operation of all equipment and safety standards in a dynamic, entertainment-focused environment.

The role requires 3–5 years of related experience, a high school diploma or GED, and willingness to work varied shifts, weekends and holidays. Travel may be required.

Qualifications

• 3 - 5 years of related experience; or equivalent combination of education and experience.
• The Facility Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).
• Technical Facilities Supervisor must possess a strong sense of customer service and interpersonal skills to include high integrity and respects for everyone.

Responsibilities

• Provides tasks to team appropriately depending on the condition of the facility including Bowling, Arcade and Spo-cha machines.
• Follows up to complete any assigned work.
• Assist the Facilities Manager in servicing and maintaining the facility, bowling/Spo-Cha equipment, and amusement arcade games.
• Responsible for assisting Facilities Manager in the direction and supervision of department mechanics.
• Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem.
• Responds to error calls for any bowling, spo-cha or amusement arcade issues.
• Maintain support and communication programs designed to promote products or services for the Bowling and Amusement Departments.
• Follow equipment operational compliance with appropriate laws and policies including OSHA safety practices and procedures.
• Trains other mechanics in safety procedures and standards of operation for all equipment, building maintenance, and preventative maintenance programs.
• Stay informed on company’s policies and procedures under the direction of Facilities Manager as they relate to the Bowling and Amusement Departments.
• Conducts inventory on all facility equipment including Bowling, Amusement and Spo-cha related items.
• Ensure Mechanics are following all company procedures and policies on Facility maintenance.
• Other tasks as assigned by Facilities Manager and/or General Manager.
• Ability to work varying shifts including weekends and holidays, as well as overtime to support business needs.
• Keeps a clean and organized workshop.
• Assist Facilities Manager with the installation, maintenance, and repairs of both mechanical and electronic issues in arcade machines.
• Conducts maintenance and repairs on arcade machines, and other general facility areas.
• Must successfully complete the mechanic training programs designed for their position.
• Updates the R1/manufacturers’ preventative maintenance charts for the Spo-Cha equipment as posted.
• Conducts maintenance and repairs on Spo-Cha equipment and Spo-Cha arcade machines.
• Assist Facilities Manager with the installation, maintenance, and repairs of both mechanical and electronic issues in Spo-Cha arcade machines.
• Must successfully complete the mechanic training programs designed for their position.
• Perform other Facility maintenance and repair tasks.
• Ability to readily identify most common problem with components such as controls and audio systems.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains high ethical standards in the work place.

Skills

Customer service

Interpersonal skills

Communication skills

Critical thinking

Analytical thinking

Diversity awareness

Education

High School Diploma or GED

Job description

Round One Entertainment Inc. is seeking a Facilities Supervisor to support maintenance across bowling, arcade and Spo-Cha systems within a busy center. You will assist the Facilities Manager and supervise mechanics, ensuring smooth operation of all equipment and safety standards in a dynamic, entertainment-focused environment.

The role requires 3–5 years of related experience, a high school diploma or GED, and willingness to work varied shifts, weekends and holidays. Travel may be required.