Arcade Attendant

Stars and Strikes Family Entertainment Centers; Stone Mountain (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

Stars and Strikes Family Entertainment Centers is hiring a Customer Service Representative for our Stone Mountain center. This role demands a customer-first mindset and aims to enhance customer satisfaction through effective communication and problem-solving.

The ideal candidate will have experience in client support, excellent communication skills, and a passion for providing top-notch service. Responsibilities include advising customers and maintaining up-to-date product knowledge.

Qualifications

• Experience in supporting client success is required.
• Excellent written and verbal communication skills are essential.
• Ability to address complaints and issues with positive solutions.
• A passion for delighting customers is a must.
• Strong time-management skills are necessary.

Responsibilities

• Consult on customer success and provide valuable advice.
• Maintain accurate and current product knowledge for customers.

Skills

Customer success

Effective communication

Problem-solving

Time management

Job description

Stars and Strikes is looking for a customer service representative to join our team in our Stone Mountain center. This person will drive customer satisfaction by fielding inquiries, addressing interest and maintaining extensive product knowledge.

The ideal candidate has a customer‑first mindset and aims to deliver high‑quality service in every customer interaction.

Responsibilities

• Consult on customer success - Advise customers on how to successfully get value for there dollar
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic

Requirements

• Experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time‑management and prioritizaion skills