ARC Outreach Practitioner I or II

People Incorporated Mental Health Services; Minneapolis (MN); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Up to 112 hours PTO

ESST sick time

8 holidays per year

403(b) retirement plan with 3% match

Health and dental insurance options

Training Institute with free CEUs

Loan forgiveness program eligibility

Tobacco-free environment

Job summary

People Incorporated Mental Health Services seeks an ARC Outreach Practitioner I/II to engage clients, provide wraparound services, and support access coordination. This full-time role focuses on bridging initial contact to long-term care, with education, planning, and community referrals to meet client goals.

The position emphasizes person-centered support, group and individual interventions, and timely documentation in the EHR to ensure service continuity and safety.

Qualifications

• Master’s degree in behavioral science or related field, or equivalent practicum experience.
• Bachelor’s plus practicum/internship with adults or children served.
• Minimum 2,000 hours delivering services to people with mental illness.

Responsibilities

• Build and maintain therapeutic, person-centered relationships to support recovery.
• Engage clients, provide skill-building and coaching aligned with treatment plans.
• Deliver individual and group services for mental health and wellness needs.
• Provide crisis intervention and de-escalation to ensure safety.
• Guide clients through accessing services, resources, and benefits.
• Document all interactions in the EHR and maintain timely case notes.

Skills

Client engagement

Person-centered support

Documentation in EHR

Crisis intervention

Education

Master’s degree in behavioral science

Bachelor’s degree in behavioral science with practicum

2,000 hours experience in mental illness services

Job description

ARC Outreach Practitioner I or IIAccess and Recovery Center (ARC) Outreach is a wraparound service integrating ARMHS, and/or Outreach services with clients. This position is responsible for providing client engagement and direct client services and interventions through ARC Outreach. Additionally, this position provides access coordination through a seamless progression for individuals entering services by guiding them through the intake process, supporting consistent engagement, and rapidly addressing barriers to access. This role is focused on acting as a bridge between initial contact and long-term care coordination. It also provides basic needs support and referrals in community settings, Community Support Programs/drop-in spaces, and places not meant for habitation. This is executed by exercising a person-centered approach to client support and services, performing assessments, providing education, promoting healthy lifestyles, facilitating individual and/or group meetings, clear and timely documentation and delivering individualized plan of care consistent with client goals and objectives.Hours: Full-Time, Monday- Friday, business hours 8am - 4:30pmLocation: MinnesotaHiring Range:ARC Outreach Practitioner I: $22.75 - $24.00 hourly based on qualificationsARC Outreach Practitioner II: $22.75 - $26.14 hourly based on qualificationsHiring Bonus: $1,000 to external candidatesPeople Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years, we have been a leading community partner, transforming the health of our communities through innovative solutionsMain Job Duties:Client Engagement & Person-Centered SupportBuild and maintain therapeutic, person-centered relationships that promote client recovery and goal attainment.Maintain regular, active contact with clients to support service utilization and evaluate progress.Provide skill-building, teaching, and coaching aligned with client treatment plans and goals.Service Delivery & Intervention-Facilitate and conduct individual services addressing mental health, behavioral, and wellness needs; provide group interventions as applicable.Deliver crisis intervention and de-escalation strategies to ensure client and program safety.Guide clients through processes related to accessing services, resources, and benefits.Service Coordination, Collaboration and Transition SupportManage and track internal and external referrals from the evaluation process.Facilitate and coordinate connections to services, including “hand-off” to long-term care coordination teams.Maintain communication with individuals and service providers to ensure successful initiation of services.Documentation & Record ManagementDocument all client interactions, services, and interventions in the Electronic Health Record (EHR) or designated systems according to program standards.Maintain accurate, timely case notes and ensure all activities are properly recorded and compliant.ARC Outreach Practitioner IRequired Education and ExperienceMaster’s degree in a behavioral science or related field; ORBachelor’s degree in a behavioral science or related field and proof of a practicum or internship that requires direct interaction with adults or children served and is focused on behavioral sciences or related fields; ORHas completed 30 semester hours or 45 quarter hours in behavioral science or a related field and:Has proof of a practicum or internship that requires direct interaction with adults or children served and is focused on behavioral sciences or related fields; ORHas 2,000 hours of experience in the delivery of services to people with mental illness; ORHas 2,000 hours of experience in the delivery of services to people with traumatic brain injury or developmental disabilities and completes training on mental illness, mental health de-escalation techniques, co-occurring mental illness and substance abuse, and psychotropic medications and side effects; ORIs fluent in the non-English language of the cultural group to which 50% of the practitioner’s clients; ORHas a high school diploma and 4,000 hours of experience in the delivery of services to people with Mental illness; ORTraumatic brain injury or developmental disabilities and completes training on mental illness, mental health de-escalation techniques, co-occurring mental illness and substance abuse, and psychotropic medications and side effects; ORHas a high school diploma and 2,000 hours of experience in the delivery of services to people with: Mental illness, emotional disturbance, or substance use disorder, and receives clinical supervision from a mental health professional once a week until 4,000 hours of experience is met; ORTraumatic brain injury or developmental disabilities and completes training on mental illness, mental health de-escalation techniques, co-occurring mental illness and substance abuse, and psychotropic medications and side effects and receives clinical supervision from a mental health professional once a week until 4,000 hours of supervised experience is met; ORIs currently enrolled in a graduate level behavioral sciences program at an accredited college or university and is formally assigned to the program for clinical training;Preferred Education and ExperienceMaster’s degree in a behavioral science or related fieldBachelor’s degree in a behavioral science or related field and proof of a practicum or internship that requires direct interaction with adults or children served and is focused on behavioral sciences or related fields2,000 hours of experience in the delivery of services toARC Outreach Practitioner IIEducation and ExperienceBachelor’s degree in a behavioral science/related field and proof of 4,000 hours of experience in the delivery of services to people with mental illness; ORMaster’s Degree in behavioral science or related fieldIn lieu of a bachelor’s degree in a behavioral science/related field, proof of 10,000 hours of experience in the delivery of services to people with mental illness.Must be free of chemical use problems for at least two years immediately preceding their hiring and must sign a statement attesting to that fact, if applicable.Benefits:Benefits include up to 112 hours of Paid Time Off (PTO)Up to 48 hours of Earned Sick and Safe Time (ESST) in accordance with state and local requirementsFor full time employees, up to 8 paid holidays per calendar year (4 company-designated holidays and 4 floating holidays that are prorated based on date of hire).403(b) Retirement Savings Plan with a 3% employer-matchMultiple health and dental insurance plan choices available?Lifestyle Benefit – choice between company contribution to health savings account, student loan repayment assistance, or flex timeEmployer-paid Short & Long-Term Disability Insurance & Life InsuranceFree access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunitiesEligibility for state and federal loan forgiveness programsWe are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment.People Incorporated is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. People Incorporated values a diverse workplace and strongly encourages all qualified individuals to apply.