AR Team Lead, RCM

ResMed; Oregon; Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Paid Time Off

HSA/FSA

Job summary

ResMed is seeking a Team Lead, Revenue Cycle Management to lead a high-performing group responsible for client accounts and reimbursement outcomes. You will coach staff, manage performance, and drive process improvements across the revenue cycle in a healthcare setting.

The role requires strong analytics, payer knowledge, and stakeholder management to optimize cash flow and minimize denials while delivering measurable client impact.

Qualifications

• 3+ years in the HME/DME industry with RCM knowledge.
• Experience with Medicare, Medicaid, and commercial payer processes.
• Experience leading a team and developing employees.
• Ability to analyze data and identify reimbursement trends.

Responsibilities

• Lead, coach, and develop a team of revenue cycle professionals with accountability for performance.
• Own outcomes for an assigned portfolio of client accounts and improve reimbursement results.
• Analyze performance metrics, denial trends, payer behaviors, and operational data to drive root-cause actions.
• Monitor productivity, quality, service levels, and account health metrics.
• Partner with leaders across Revenue Cycle Management to improve processes and align workflows.
• Guide team members in developing analytical skills and drive improved client results.
• Lead initiatives to increase efficiency, reduce barriers, and support organizational goals.
• Support transitions, onboarding, and account management to ensure service continuity.
• Communicate performance, risks, trends, and recommendations to leadership.
• Ensure compliance with payer requirements and company policies.

Skills

Leadership

RCM analytics

Medicare/Medicaid

Denials management

Data-driven decisions

Operational metrics

Stakeholder management

Process improvement

RCM systems

MS Office

Education

Bachelor's degree in Business/Healthcare Admin/Finance

Tools

RCM software

Reporting tools

Microsoft Office

Job description

Lead client outcomes, develop talent, and drive revenue cycle excellence. As a Team Lead, Revenue Cycle Management (RCM), you'll play a critical role in improving financial outcomes for healthcare providers while leading a high-performing team. This is more than an operational leadership role. You'll own the performance of an assigned portfolio of client accounts, using data and operational insight to identify reimbursement trends, reduce denials, improve revenue cycle performance, and create measurable client impact. You'll partner closely with leaders across Revenue Cycle Management while coaching and developing team members to strengthen team capability and deliver outstanding results. If you enjoy combining people leadership, operational problem-solving, and data-driven decision making, this is an opportunity to make a meaningful impact every day.

What You'll Do

• Lead, coach, and develop a team of revenue cycle professionals, building capability, accountability, and strong operational performance.
• Own outcomes for an assigned portfolio of client accounts, identifying opportunities to improve reimbursement results, operational efficiency, and client satisfaction.
• Analyze performance metrics, denial trends, payer behaviors, and operational data to uncover root causes and implement corrective actions that improve client outcomes.
• Monitor productivity, quality, inventory, service levels, and account health metrics to ensure team and client objectives are achieved.
• Partner with leaders and cross-functional teams across Revenue Cycle Management to eliminate process gaps, improve workflow alignment, and strengthen revenue cycle performance.
• Guide team members in developing analytical skills and operational expertise so they can proactively identify issues and drive improved client results.
• Lead operational improvement initiatives that increase efficiency, improve quality, reduce reimbursement barriers, and support organizational goals.
• Support account transitions, onboarding activities, workload balancing, and ongoing account management to ensure service continuity and success.
• Communicate operational performance, risks, trends, and recommendations to leadership and key stakeholders to support informed decision-making.
• Ensure compliance with payer requirements, company policies, regulatory guidelines, and established operational controls.

What You Bring

• 3+ years of experience within the HME/DME industry with strong Revenue Cycle Management knowledge.
• Experience working with Medicare, Medicaid, and commercial payer reimbursement processes.
• Strong understanding of claims lifecycle management, accounts receivable, denials, appeals, and reimbursement workflows.
• Previous people leadership, supervisory, lead, or team coaching experience with a demonstrated ability to develop and motivate employees.
• Proven ability to leverage operational data, analytics, and reporting to identify trends, perform root-cause analysis, and improve business outcomes.
• Experience managing operational performance through productivity, quality, service-level, and financial metrics.
• Strong communication and stakeholder-management skills with the ability to influence outcomes across teams and leadership levels.
• Experience leading process improvement initiatives and driving operational change.
• Proficiency with revenue cycle management systems, reporting tools, and Microsoft Office applications.
• Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent combination of education and experience.
• Experience supporting geographically distributed teams, including domestic and global operational resources.

Nice to Have

• Experience across multiple DME product categories.
• Brightree experience.
• Experience presenting operational results, trends, and recommendations to clients or senior leaders.

What Sets You Apart

• Outcome Ownership — You take accountability for results and proactively address challenges before they become larger issues.
• Data-Driven Curiosity — You naturally look beyond the surface, using data to uncover trends, identify root causes, and drive meaningful improvement.
• People Developer — You invest in helping others grow and measure success through the success of your team.
• Collaborative Problem Solver — You bring people together across functions to remove barriers and create better outcomes.
• Continuous Improvement Mindset — You consistently seek opportunities to improve processes, efficiency, and client results.
• Client-Focused Leadership — You understand how operational decisions impact client success and keep customer outcomes at the center of your work.

Why Join ResMed

At ResMed, our mission is to improve lives through better health outcomes and innovative healthcare solutions. In this role, you'll have the opportunity to directly influence client success, develop talented team members, and help optimize revenue cycle performance across a growing organization. You'll join a collaborative environment where your leadership, analytical thinking, and operational expertise can make a measurable impact while supporting healthcare providers and the patients they serve.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

Benefits and Compensation

At Resmed, we're shaping the future by investing in our people through competitive pay, flexible work arrangements, and programs that support personal and professional growth.

Benefits (employees regularly scheduled to work 30+ hours per week) include:

• Medical, dental, vision, life, AD&D, and disability insurance
• HSA, FSA, commuter benefits, and sleep care management
• 401(k), ESPP, EAP, and tuition assistance
• 15 days PTO in the first year for hourly employees / FTO for salaried employees
• 11 paid holidays plus 3 floating holidays
• Up to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave

Compensation: Compensation is based on factors including geographic location, qualifications, experience, skills, and internal equity. Pay Range: $50,000 - $62,000 USD annually Resmed generally does not hire at or near the top of the pay range. For remote positions outside the U.S., compensation is determined based on geographic location, qualifications, experience, and skills.

If this sounds like the workplace for you, We commit to respond to every applicant.