AR Supervisor- Service & Repair

ThyssenKrupp Elevator Corporation; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as an AR Supervisor in Atlanta, GA, where you will lead a team to exceed collection goals while ensuring workplace safety. This role involves training collectors, monitoring performance, and collaborating with management to resolve outstanding payments. Your expertise in the elevator industry will be crucial in achieving success in this dynamic environment.

Qualifications

• 2 to 5+ years related experience in a collections leadership role.
• Ability to read and interpret business contracts and technical procedures.

Responsibilities

• Oversee collection efforts to maximize cash flow.
• Monitor collector performance and provide training.
• Handle escalated collections for problematic accounts.

Skills

Leadership

Problem Solving

Data Analysis

Education

High School Diploma

Job description

Join TK Elevator as an AR Supervisor in Atlanta, GA, and lead a team to exceed collection goals while ensuring workplace safety!

Education & Experience:

• 2 to 5+ years related experience in a collections leadership role
• Elevator industry or service related field experience
• Ability to read and interpret business contracts, technical procedures, and government regulations
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret extensive technical instructions in mathematical or diagram form, and handle several abstract and concrete variables
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking an experienced AR Supervisor - Service/Repair in Atlanta, GA.

This role is responsible for training and supporting assigned service and repair collectors within the collections department to ensure plan goals are exceeded and company interests are protected.

Essential Job Functions:

• Oversee and monitor collection efforts to ensure adherence to protocols and surpass collection goals, promoting prompt payment of outstanding invoices to maximize cash flow.
• Review aging reports with collectors and collaborate with branch and region management to expedite resolution of outstanding payments, including participating in monthly accounts receivable meetings and engaging in collection calls for large or delinquent accounts.
• Monitor collector performance through performance management processes, reviews, and hold employees accountable for meeting goals; recognize or discipline as necessary.
• Assume frontline collection responsibilities during absences or vacancies when needed.
• Handle collections for high-impact or problematic customer accounts when escalated.
• Collaborate with branch management on necessary action items.
• Provide training and conduct meetings to review protocols and best practices with collectors.
• Manage training for new hires and re-training for existing collectors as needed.
• Work with Billing Supervisors to resolve problematic billing issues, leading to long-term solutions.
• Support frontline collectors in discussions with Branch Managers for issuing suspension notices ('Hold Letters') and final demand letters to non-paying customers.
• Assist in preparing legal packages for attorneys, ensuring all necessary documentation is included to improve collection success.
• Perform other duties as assigned.