AR Resolution Specialist

swipejobs; Houston (TX); Hybrid; USD 22,730 - 32,373; Full time

Job summary

SwipeJobs is seeking an AR Resolution Specialist in a hybrid role based in Houston, TX. The position handles invoicing issues, collaborates with sales, operations and collections to ensure timely payments, and investigates past-due accounts in a fast-paced environment.

Responsibilities include researching billing discrepancies, maintaining accurate account records, and driving cross-functional issue resolution while providing excellent customer service and analytical problem solving.

Qualifications

• 3-5 years in Accounts Receivable, Billing, or Order Management.
• Strong analytical and problem-solving abilities.
• Self-motivated with ability to work independently.
• Excellent communication and customer service skills.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Investigate and resolve issues preventing invoice payment.
• Research and correct billing discrepancies.
• Partner with customers and internal teams to resolve outstanding accounts.
• Coordinate with Sales, Operations, and Collections to drive issue resolution.
• Maintain accurate account documentation and follow-up activities.
• Support timely collection of outstanding receivables.
• Work effectively across multiple departments to resolve payment issues.

Skills

Analytical skills

Customer service

Communication skills

Independent working

Attention to detail

Tools

Salesforce CRM

Emagia AR software

Microsoft Excel

ERP systems

Job description

AR Resolution Specialist (Hybrid)

Location: Houston, TX (Hybrid)

Pay: $20.00 per hour

Schedule:

• Monday-Friday
• 7:00 AM-4:00 PM or 8:00 AM-5:00 PM (some flexibility within normal business hours)

Job Summary

We are seeking an AR Resolution Specialist to work directly with customers, sales, operations, and collections teams to identify and resolve issues preventing invoice payments. This role is responsible for investigating past-due invoices, correcting billing discrepancies, coordinating issue resolution, and partnering with internal stakeholders to ensure timely payment of outstanding invoices. The position requires collaboration across multiple departments in a fast-paced, high-volume environment.

Responsibilities

• Investigate and resolve issues preventing invoice payment.
• Research and correct billing discrepancies.
• Partner with customers and internal teams to resolve outstanding accounts.
• Coordinate with Sales, Operations, and Collections to drive issue resolution.
• Maintain accurate account documentation and follow-up activities.
• Support timely collection of outstanding receivables.
• Work effectively across multiple departments to resolve payment issues.

Qualifications

• 3-5 years of experience in Accounts Receivable, Billing, Customer Service, or Order Management.
• Strong analytical and problem-solving skills.
• Self-motivated with the ability to work independently.
• Excellent communication and customer service skills.
• Detail-oriented with a results-driven approach.
• Ability to manage multiple priorities in a high-volume environment.
• Strong collaboration and cross-functional teamwork skills.

Preferred Systems Experience

• ERP systems (Rental Result experience preferred)
• Salesforce CRM
• Emagia or similar Accounts Receivable software
• Microsoft Excel and Microsoft Office Suite

Work Environment

• Hybrid work schedule
• Houston, TX area
• Full-time, Monday through Friday

$20.00 / hr