AR Customer Payment Specialist

Capitol Region Education Council; Coltville (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Group Health Insurance Plans

403(b) Retirement Savings Plan

Flexible Spending Account (FSA)

Tuition Reimbursement

Employee Assistance Program

Job summary

Capitol Region Education Council (CREC) in Hartford, CT seeks an AR Customer Payment Specialist I to manage customer payments and AR records. The role involves posting, verifying, and reconciling transactions, plus generating billing statements and reports for the Business Services team.

Strong data-entry skills, ERP experience, and meticulous attention to detail are essential. The position supports a fast-paced finance function with access to health benefits and professional development.

Qualifications

• High school diploma or GED with four years related experience and/or training.
• Experience handling accounts receivable processes and financial data entry.
• Proficiency with ERP systems and Excel for AR reporting.
• Ability to reconcile accounts and generate financial statements.

Responsibilities

• Verifies and records customer payment transactions to maintain accounts receivable records.
• Research customer discrepancies and past-due amounts with supervisory support.
• Assist in generating monthly billing statements based on the general ledger.
• Reconcile revenue accounts monthly and prepare AR reports.
• Create reports on customer accounts and maintain documentation using electronic systems.
• Draft communications for past-due accounts and coordinate collections as needed.

Skills

Financial software

Data entry

Excel

Attention to detail

Analytical thinking

Teamwork

Education

High school diploma or GED

Tools

ERP systems

Google Docs

Microsoft Excel

Job description

AR Customer Payment Specialist - JOB ID#14397

• Position Type: Support Staff
• Date Posted: 10/23/2026
• Location: CREC - 147
• Date Available: 11/23/2026
• Closing Date: 10/30/2026

JOB DESCRIPTION

Since 1966, the Capitol Region Education Council (CREC) has been dedicated to providing innovative, high-quality, and cost-effective educational programs and services to meet the diverse needs of children and adults in Greater Hartford. Serving 33 member districts and reaching additional communities statewide, CREC supports approximately 12,000 students annually through more than 120 educational programs. Our offerings include professional learning and coaching for educators, specialized programming for students with diverse needs, and PreK-12 education across 16 interdistrict magnet schools. Additionally, CREC provides school construction, operations, and cooperative business services, while also delivering programs that help adults build real, job-ready skills.

POSITION SUMMARY

The Customer Payment Specialist I is responsible for preparing, posting, verifying, and recording customer payments and transactions related to accounts receivables for the organization.

ESSENTIAL DUTIES and RESPONSIBILITIES

Duties/Responsibilities

• Verifies and records customer payment transactions to maintain accounts receivables records.
• Research customer discrepancies and past-due amounts with the assistance of the Manager and other staff.
• Research customer discrepancies and past-due amounts with the assistance of the Manager and other staff.
• Assist in generating monthly billing statements based on the general ledger.
• Assist the Manager in reconciling revenue accounts each month.
• Collaborate with the Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.
• Provide necessary financial, administrative, and clerical support to Business Services to manage accounts receivables.
• Maintain and update customer files, including name or address changes, or mailing attentions.
• Draft correspondence for standard past-due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent accountholders to request payment.
• Create reports regarding the current status of customer accounts as requested.
• Use electronic systems to communicate and maintain documentation.
• Copy, file, and retrieve materials for accounts receivable as needed.
• Relay changes of information to appropriate employees.
• Comply with all company policies and procedures.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

COMPETENCIES

Financial Software & Data Entry - Masterfully utilizes ERP systems, Microsoft Excel, and Google Docs to record high-volume financial transactions, construct precise Accounts Receivable (AR) reports, and establish optimized data entry workflows.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Written and Oral Communication - Writes and s peaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings ; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Quality Man agement - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity & Ethics - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Treats people with respect; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce; Keeps commitments; Works with integrity; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization th rough outside activities; Supports affirmative action and respects diversity.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS

• High school diploma or general education degree (GED), and four years related experience and/or training, or equivalent combination of education and experience.

TRAVEL REQUIREMENTS

Travel may be required on rare occasion.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing (occasionally, less than 1/3)
• Walking (occasionally, less than 1/3)
• Sitting (continually, more than 2/3)

WHAT'S IN IT FOR YOU?

• Group Health Insurance Plans
• Basic & Supplemental Life Insurance
• Long Term Disability & Short Term Disability options
• 403(b) Retirement Savings Plan with Employer Matching Contribution if applicable
• Flexible Spending Account Pre-Tax Savings for Health Care, Dependent Care, and Limited Purpose Post Deductible (if contributing to an HSA)
• Employee Assistance Program
• Credit Union Access
• Tuition Reimbursement Program
• Employee Network Groups
• Access to professional learning opportunities with two fully paid courses through CREC University each year, empowering you to expand your skills and advance your career!
• Benefit from our exclusive partnership with Springfield College, offering a 15% discount on tuition for next-level degree programs to support your academic and career aspirations!

Based on terms and conditions during your employment, specific to your job classification and collective bargaining agreement.

DIVERSITY, EQUITY, & INCLUSION STATEMENT:

CREC strives to understand and confront the symptoms and causes of racism and prejudice�ranging from biases to aggressions to discriminatory policies, practices, and traditions�that harm people from systemically marginalized groups or that benefit privileged groups. CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.

DISCLAIMER STATEMENT

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Diversity, Equity, and Inclusion Statement

CREC strives to understand and confront the symptoms and causes of racism and prejudice—ranging from biases to aggressions to discriminatory policies, practices, and traditions—that harm people from systemically marginalized groups or that benefit privileged groups. CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.

Employment Verification with E-Verify

CREC PARTICIPATES IN E-VERIFY

Notice: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).