Aquavia Lumina Associate

Wilderness Resort; Northern (KY); Hybrid; USD 34,440,000 - 44,083,000; Full time

Job summary

Wilderness Resort in Wisconsin Dells, WI is seeking a motivated Aquavia Lumina Associate to deliver exceptional guest experiences at our attractions. You will engage with guests through retail, food and beverage sales, photo opportunities, and guiding guests to attractions while maintaining a clean, safe environment.

This is a part- or full-time role with night and weekend availability. You will handle cash, verify age for alcohol, and follow safety procedures, including emergency readiness and

Qualifications

• Customer service experience preferred.
• Ability to handle cash transactions accurately.
• Knowledge of responsible beverage service (RBS).
• Willingness to work nights and weekends.

Responsibilities

• Ensure the safety of all guests and compliance with the posted rules for the attraction.
• Assist with retail, food and beverage sales, and photo opportunities; welcome visitors and provide directions.
• Verify age for alcohol purchases and check customer identifications.
• Maintain cleanliness in common areas and stock supplies at the end of each shift.
• Carry a radio and respond calmly in emergencies; assist guests as needed.

Skills

Customer service

Cash handling

Alcohol service

Food service

Guest safety

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Aquavia Lumina Associate plays a pivotal role in delivering an exceptional experience for our guests at the attractions. Providing excellent customer service is essential. Associates will have a diverse range of responsibilities, which may include, but are not limited to, retail sales, food and beverage sales, assisting guests with photo opportunity services, welcoming visitors to the facility and providing directions, explaining specific areas of the trail, and performing general cleaning duties. Aquavia Lumina associates are expected to be customer-focused and engage with guests to ensure that all inquiries are addressed effectively.

This is a part- or full-time position with night and weekend availability.

Essential duties and tasks of the position include but are not limited:

• Ensure the safety of all guests and compliance with the posted rules for the attraction.
• Verify that all guests entering the trail meet the requirements outlined on the rule's signs.
• Demonstrate basic cash handling skills.
• Serve bottled or canned alcoholic beverages at the ticketing counter for food and beverage sales (18+). Employees must possess knowledge of Responsible Beverage Service given by a Wisconsin Responsibe Beverage Certified Server. Check customer identification to confirm age eligibility for alcohol purchases. Proactively manage issues related to excessive drinking, including encouraging customers to limit consumption and arranging transportation for those who are intoxicated.
• Maintain cleanliness in common areas of attraction, including on and off the trail, workspaces, kitchen, welcome area, basic bathroom maintenance, and window cleaning. Ensure all retrail products are clean and free from dust before opening.
• Responsible for stocking goods, merchandise, and other necessary items at the conclusion of each shift.
• Uphold a clean, well-stocked, and presentable work environment.
• Prepare and server food items such as nachos and pretzels to customers as requested, adhering to food safety procedures.
• Possess a basic understanding of the Aquavia trail, including explaining zones to customers and ensuring guest safety within assigned areas.
• Employees aged 18 and over will work in zones with laser, which requires training by a laser Safety Officer (LSO) for emergency situations.
• Assist with children who may be lost or separated from their guardians.
• Demonstrate the ability to remain calm and respond quickly in stressful or emergency situations.
• Carry a radio at all times and demonstrate a basic understanding of its operation.
• Perform any other tasks as assigned by management.

Wilderness Resort is an Equal Opportunity Employer