Aquatics Operations Lead: Rentals & Guest Services

Chico Area Recreation & Park District; Chico (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Chico Area Recreation and Park District (CARD) seeks an Aquatics Coordinator to manage front desk operations, rentals, and private events at the new Chico Aquatics and Recreation Center—a 50-meter competition facility opening in 2026. You will supervise part-time staff and serve as primary contact for customers, rental clients, and facility users year-round.

Reporting to the Aquatics Manager, you will collaborate with CARD's Administration Department to ensure cash handling, service standards,

Qualifications

• Associate degree in business administration, recreation management, or related field, or equivalent experience.
• Two years in customer service/front desk operations or facility administration, including at least one year in a lead/supervisory capacity.
• Experience with point-of-sale systems, cash handling, and financial reconciliation.
• Experience with contract or rental administration preferred.

Responsibilities

• Oversee daily front desk operations and provide high-quality customer service.
• Administer facility rental bookings and event coordination.
• Manage aquatics vendor agreements and facility-user contracts.
• Supervise part-time and seasonal staff and manage scheduling.
• Prepare reports on rental activity, customer service outcomes, and vendor performance.
• Maintain consistent service policies across the organization.

Skills

Customer service

Front desk operations

Cash handling

POS systems

Contract administration

Staff supervision

Education

Associate degree or equivalent

Tools

N/A

Job description

Chico Area Recreation and Park District (CARD) seeks an Aquatics Coordinator to manage front desk operations, rentals, and private events at the new Chico Aquatics and Recreation Center—a 50-meter competition facility opening in 2026. You will supervise part-time staff and serve as primary contact for customers, rental clients, and facility users year-round.

Reporting to the Aquatics Manager, you will collaborate with CARD's Administration Department to ensure cash handling, service standards,