Aquatics Operations Coordinator SEIU

NU USA Northeastern University; Michigan; On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Tuition assistance

Wellness & life benefits

Retirement plan

Commuting & transportation

Job summary

Northeastern University is seeking an Aquatics Operations Coordinator to plan and coordinate pool operations, supervise lifeguards, and develop staffing schedules. You will oversee facility operations, safety policies, and program support to keep the pool compliant and vibrant for campus users.

Responsibilities include training student workers, managing events, coordinating summer swim lessons, and teaching Red Cross courses.

Qualifications

• Bachelor's Degree required with 3-5 years of related experience and/or training or equivalent combination of education and experience.
• Knowledge of best practices in Aquatic Facility management and programming.
• Current Red Cross Lifeguard certification.
• Current Red Cross Lifeguard Instructor certification (or ability to obtain within 60 days).
• Current First Aid for Public Safety Personnel certification (Title 22).
• Certified Pool Operator/Aquatic Facility Operator (preferred).
• Ability to navigate the American Red Cross SABA platform.
• Demonstrated strength in ability to communicate, negotiate, and problem-solving skills necessary to successfully manage issues when resolving conflicts related to direct reports/members/others.
• Must be able to perform duties of a physical nature, including standing, lifting, sitting, walking, and swimming.

Responsibilities

• Train and supervise student workers and part-time temporary staff.
• Assist with scheduling the staff using When to Work software, and substitute when needed.
• Weekly timekeeping review, experience with Workday preferred.
• Assess Lifeguard performance through in-service training and ongoing drills.
• Ability to identify problems, assess alternatives, render consistent and logical decisions.
• Provide general customer service and cashiering; assist with signage, schedules and updating the website.
• Assist with set-up, management, and coordination of special events (swim team practices and meets, water polo practices and games/tournaments, campus events, etc.).
• Help plan, organize, schedule, and coordinate summer swim lesson programs.
• Teach American Red Cross courses and provide certificates.
• Work with staff to ensure student program support.
• Manage conflicts and effectively negotiate resolutions.
• Maintain safe work conditions and comply with established safety policies, practices, procedures, and requirements.
• Establish and maintain an effective customer service orientation toward all campus users.
• Conduct surveys as needed.
• Evaluate and recommend marketing and advertising venues that align with Northeastern University’s goals.
• Support the implementation, review, and recommendations related to facility policies and procedures, including facility access, emergency action plans, and standard operating procedures.
• Assist with social media, pool website, and online marketing.
• Establish and maintain effective and productive working relationships while working in a diverse and multicultural environment.
• Remain abreast of developments in all aspects of aquatics by reading, attending conferences, workshops, trainings, and clinics.
• Ensure the pool is in compliance with all regulatory requirements.
• Assist in the University’s health and safety programs.
• Participate in campus staff meetings and professional training, as appropriate.
• Assume and perform other related duties as assigned.

Skills

Staff supervision

Scheduling

Customer service

Communication

Problem solving

Safety standards

Education

Bachelor's degree

3-5 years related experience

Tools

When to Work

Workday

SABA platform

Job description

About the Opportunity JOB SUMMARY

Reporting to the Aquatics Director, the Aquatics Operations Coordinator assists with planning and coordinating pool operations, including training and supervising lifeguards, developing and executing staffing schedules, overseeing the facility and equipment operations, implementing policies and procedures, and ensuring the pool is in compliance and operating under best demonstrated practices. This position will maintain a safe environment that upholds the Trefethen Aquatic Center’s written standards, while ensuring that the facility remains a major part of a vibrant campus, including its facilities, programming, and the safety of all users. Weekend, early morning, evening, and holiday work hours will be required.

MINIMUM QUALIFICATIONS

• Bachelor's Degree required with 3-5 years of related experience and/or training or equivalent combination of education and experience.
• Knowledge of best practices in Aquatic Facility management and programming.
• Current Red Cross Lifeguard certification.
• Current Red Cross Lifeguard Instructor certification (or ability to obtain within 60 days).
• Current First Aid for Public Safety Personnel certification (Title 22).
• Certified Pool Operator/Aquatic Facility Operator (preferred).
• Ability to navigate the American Red Cross SABA platform.
• Demonstrated strength in ability to communicate, negotiate, and problem-solving skills necessary to successfully manage issues when resolving conflicts related to direct reports/members/others.
• Must be able to perform duties of a physical nature, including standing, lifting, sitting, walking, and swimming.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Train and supervise student workers and part-time temporary staff.
• Assist with scheduling the staff using When to Work software, and substitute when needed.
• Weekly timekeeping review, experience with Workday preferred.
• Assess Lifeguard performance through in-service training and ongoing drills.
• Ability to identify problems, assess alternatives, render consistent and logical decisions.
• Provide general customer service and cashiering; assist with signage, schedules and updating the website.
• Assist with set-up, management, and coordination of special events (swim team practices and meets, water polo practices and games/tournaments, campus events, etc.).
• Help plan, organize, schedule, and coordinate summer swim lesson programs.
• Teach American Red Cross courses and provide certificates.
• Work with staff to ensure student program support.
• Manage conflicts and effectively negotiate resolutions.
• Maintain safe work conditions and comply with established safety policies, practices, procedures, and requirements.
• Establish and maintain an effective customer service orientation toward all campus users.
• Conduct surveys as needed.
• Evaluate and recommend marketing and advertising venues that align with Northeastern University’s goals.
• Support the implementation, review, and recommendations related to facility policies and procedures, including facility access, emergency action plans, and standard operating procedures.
• Assist with social media, pool website, and online marketing.
• Establish and maintain effective and productive working relationships while working in a diverse and multicultural environment.
• Remain abreast of developments in all aspects of aquatics by reading, attending conferences, workshops, trainings, and clinics.
• Ensure the pool is in compliance with all regulatory requirements.
• Assist in the University’s health and safety programs.
• Participate in campus staff meetings and professional training, as appropriate.
• Assume and perform other related duties as assigned.

Position Type Athletics Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Base Pay Rate: $35.70

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system - includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide - serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors - aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.