Aquatics Manager

British Swim School; Menomonee Falls (WI); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Paid training

Birthday off and paid

Job summary

British Swim School is seeking an Aquatics Manager to supervise the daily operation of the swim program, ensuring safety and a high-quality experience for swimmers, families, and staff.

You will hire and develop instructors, build schedules, and manage customer service across on-site, phone, and email channels. This role supports operational excellence, with emphasis on safety and exceptional learning experiences.

Qualifications

• Minimum: High school diploma or equivalent.
• 1+ year of leadership, supervisory, or management experience.
• 1+ year of customer service experience.
• Strong communication, organization, and problem-solving skills.
• Ability to lead with professionalism, integrity, accountability, and positivity.
• Proficiency with Google Workspace and/or Microsoft Office.

Responsibilities

• Hire, train, develop, and manage swim instructors.
• Create and manage employee and lesson schedules to support operational excellence.
• Oversee customer service onsite, by phone, and email while resolving escalated customer concerns.
• Assist with swim instruction and deck supervision as needed.

Skills

Leadership

Supervisory

Customer service

Communication

Organization

Problem-solving

Office suite

Education

High school diploma

Tools

Google Workspace

Microsoft Office

Job description

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses.
• Paid training.
• Birthday off and paid!
• Opportunity to make a difference in your community.

The Position:

The Aquatics Manager oversees the daily operation of our swim program, ensuring a safe, consistent, and exceptional experience for swimmers, families, and team members.

Your Responsibilities:

• Hire, train, develop, and manage swim instructors.
• Create and manage employee and lesson schedules to support operational excellence
• Oversee customer service onsite, by phone, and email while resolving escalated customer concerns.
• Assist with swim instruction and deck supervision as needed

Minimum Qualifications:

• High school diploma or equivalent
• One or more years of leadership, supervisory, or management experience
• One or more years of customer service experience
• Strong communication, organization, and problem-solving skills
• Ability to lead with professionalism, integrity, accountability, and positivity
• Proficiency with Google Workspace and/or Microsoft Office

Preferred Qualifications:

• Experience in swimming and fitness teaching/management is preferred. A specialist aquatics qualification is desirable, but not required.
• Lifeguard, CPR, First Aid Certifications, may be obtained during training.
• Certified Pool Operator (CPO) certification

Compensation: $21 - $23 per hour (Up to 20hr /Wk.)

Compensation: $21.00 - $23.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.