Aquatics Fitness Instructor

American Family Fitness; Glen Allen (VA); On-site; USD 22,000 - 73,000; Full time

Job summary

American Family Fitness is seeking an Aquatics Fitness Instructor to enhance members' experiences through top-tier aquatic fitness programs. This entry-level, full-time position requires AEA certification and CPR/AED certification. The instructor will play a key role in member retention and providing exceptional customer service within a safe and engaging environment.

Qualifications

• Responsible for delivering a world-class aquatic fitness experience.
• Need to hold AEA and CPR/AED certifications.
• Proficient in oral and written communication.

Responsibilities

• Provide quality customer service and foster member retention.
• Conduct safe and effective aquatic fitness classes.
• Motivate members and maintain class attendance records.

Skills

Proficient oral communication

Proficient written communication

Technology communication skills

Education

AEA certification

CPR and AED Certification

Job description

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Objective: Responsible for delivering a world-class aquatic fitness experience grounded in teamwork and outstanding customer service to our members, our guests, our company, and our community.

Reports to: Aquatic Manager (AM)

Criteria

AEA certification

CPR and AED Certification

Proficient oral, written, and technology communication (email/text) skills

As an AFF team member, responsibilities include, but are not limited to:

• To Get & Keep Members.
• Perform duties according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
• Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
• Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 10 minutes early. Wear department-specific uniform.
• Actively participate in all department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
  
  

As an Aquatic Fitness Instructor, additional responsibilities include, but are not limited to:

• Align with company and industry guidelines for safe and effective group fitness classes and always deliver appropriate modifications.
• Stay active and current with AFF-approved certifications, including CPR/AED and specialty certifications for your programs. Provide current copies of all approved instructor certifications to the AM.
• Participate actively in AFF-recommended education, workshops, trainings, events, meetings, upskilling, etc.
• Arrive to class 10 minutes early, help set up, provide thorough class introductions, teach world-class programs, and stay after to clean up, answer questions, and invite members and guests to participate in additional classes and club activities.
• Begin and end classes on time and follow the scheduled, written formats as defined by the Aquatic Director (AD).
• Motivate members and the team to achieve their fitness goals by offering positive encouragement and an enjoyable, non-competitive environment.
• Complete all administrative work completely and on time. This includes, but is not limited to, monthly availability, address/phone number changes, accurate class attendance numbers, and any additional requests.
• Respond within 24 hours to all time-sensitive email, text, and/or phone requests from team leaders and fellow instructors.
• Follow the department procedures for finding qualified substitutions and try to minimize the use of subs.
• Inform the AM of any equipment needs or malfunctions.
• Wear appropriate attire in order to present a positive, professional, fit and healthy image.
  
  

Perform other duties as reasonably assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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