Join to apply for the Aquatics Fitness Instructor role at American Family Fitness
Objective
Responsible for delivering a world-class aquatic fitness experience grounded in teamwork and outstanding customer service to our members, guests, company, and community.
Reports to
Aquatic Manager (AM)
Criteria
- AEA certification
- CPR and AED Certification
- Proficient oral, written, and technology communication skills
Team Member Responsibilities
- To Get & Keep Members.
- Perform duties according to the company's Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, focusing on member growth, retention, and club profitability.
- Provide high-quality customer service with a welcoming and positive attitude, using members' names often.
- Follow the company Service Standards, AFF Training and Policy Manuals, and department-specific handbooks.
- Know the club's emergency response protocol and act accordingly, prioritizing safety.
- Arrive 10 minutes early and wear the department-specific uniform.
- Participate in all department and club meetings.
- Be a team player and contribute to organizational goals.
- Maintain open and honest communication with the team.
Additional Responsibilities for Aquatic Fitness Instructor
- Deliver safe and effective group fitness classes with appropriate modifications.
- Stay current with AFF-approved certifications, including CPR/AED and specialty certifications, providing updated copies to the AM.
- Participate in AFF-recommended education, workshops, and trainings.
- Arrive 10 minutes early for classes, assist with setup, introduce the class, teach programs, and stay after for cleanup and member engagement.
- Begin and end classes on time, following scheduled formats.
- Motivate members and team, fostering a positive environment.
- Complete all administrative tasks accurately and timely.
- Respond within 24 hours to email, text, or phone requests from team members.
- Follow procedures for finding substitutes and inform the AM of equipment needs.
- Wear appropriate attire to maintain a professional image.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other