Aquatics Administration Supervisor

City of Austin; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

IMDiversity Inc. is seeking an Administrative Supervisor for the Aquatics Division in Austin Parks and Recreation. The role oversees daily clerical and administrative support, coordinating staff and processes across multiple sites.

You will supervise staff, manage calendars, and ensure timely reporting while liaising with other divisions and external stakeholders to maintain high service standards.

Qualifications

• Bachelor's degree plus four years of professional experience with lead or supervisory duties.
• Master's degree may substitute for up to two years of experience.
• Experience or education may substitute up to four years.

Responsibilities

• Coordinates adherence to quality standards, deadlines and procedures by staff.
• Guides employees in handling complex problems and escalated complaints.
• Interprets and communicates procedures and ensures compliance.
• Resolves inquiries and complaints from internal and external sources.
• Prepares and presents detailed reports with data analysis.
• Develops and monitors budget.
• Monitors project performance and timelines.

Skills

Supervisory skills

Operations coordination

Budgeting

Data analysis

Report writing

Customer service

Time management

English/Spanish bilingual

Education

Bachelor's degree in Business/Public Administration or related

Master's degree substitution allowed

Tools

Microsoft Office

UKG timekeeping system

Job description

IMDiversity Inc. is seeking an Administrative Supervisor for the Aquatics Division in Austin Parks and Recreation. The role oversees daily clerical and administrative support, coordinating staff and processes across multiple sites.

You will supervise staff, manage calendars, and ensure timely reporting while liaising with other divisions and external stakeholders to maintain high service standards.