Administrative Supervisor (Aquatics Division/Austin Parks and Recreation)

City of Austin; Austin (TX); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

IMDiversity Inc. is seeking an Administrative Supervisor for the Aquatics Division in Austin Parks and Recreation. The role oversees daily clerical and administrative support, coordinating staff and processes across multiple sites.

You will supervise staff, manage calendars, and ensure timely reporting while liaising with other divisions and external stakeholders to maintain high service standards.

Qualificações

• Bachelor's degree plus four years of professional experience with lead or supervisory duties.
• Master's degree may substitute for up to two years of experience.
• Experience or education may substitute up to four years.

Responsabilidades

• Coordinates adherence to quality standards, deadlines and procedures by staff.
• Guides employees in handling complex problems and escalated complaints.
• Interprets and communicates procedures and ensures compliance.
• Resolves inquiries and complaints from internal and external sources.
• Prepares and presents detailed reports with data analysis.
• Develops and monitors budget.
• Monitors project performance and timelines.

Conhecimentos

Supervisory skills

Operations coordination

Budgeting

Data analysis

Report writing

Customer service

Time management

English/Spanish bilingual

Formação académica

Bachelor's degree in Business/Public Administration or related

Master's degree substitution allowed

Ferramentas

Microsoft Office

UKG timekeeping system

Descrição da oferta de emprego

Administrative Supervisor (Aquatics Division/Austin Parks and Recreation)

locations

Public Pools Generic Address

time type

Full time

job requisition id

JR105339

About This Position

Job Description

Administrative Supervisor

Purpose:

Responsible for supervising and coordinating the daily activities, operations, and personnel in clerical and administrative support functions.

Duties, Functions and Responsibilities:

• Coordinates and ensures adherence to quality standards, deadlines and proper procedures of work performed by office, administrative, or customer service employees.
• Provides employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Interprets and communicates work procedures and policies and procedures to staff and assures compliance.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources. Interprets policies and procedures and recommends appropriate courses of action.
• Acts in a liaison capacity with other departments, divisions, and organizations.
• Prepares and presents comprehensive and detailed reports by compiling, reviewing, and analyzing data; provides written and/or oral reports. Works on multiple/diverse complex issues requiring advanced knowledge and experience.
• Develops and monitors budget.
• Monitors projects performance and timelines.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

Knowledge, Skills, and Abilities:

• Knowledge of the daily operations of the area supported.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of city practice, policy and procedures.
• Knowledge of applicable processes, techniques and methods.
• Knowledge of fiscal planning and budget preparation.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changing priorities.
• Ability to establish and maintain good working relationships with city employees and the public.
• Ability to conduct research, identifying and analyzing trends, including root cause analysis.

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in Business, Public Administration or in a field related to the job, plus four (4) years of professional experience in staff support functions such as personnel, purchasing, or finance, (2) two years of which were in a lead or supervisory capacity.
• Master's Degree may substitute for required experience up to a maximum of two (2) years.
• Experience or education may substitute up to the maximum of four (4) years.

Licenses and Certifications Required:

None.

Preferred Qualifications/Experience:

• Experience in managing administrative staff in a fast-paced environment while addressing the public, vendors, stakeholders, and contractors.
• Experience managing calendars, technical writing, editing memos, tracking assignments, and working with multiple departments and priorities.
• Experience managing aquatic related sites with administrative support for timekeeping, projects and tasks as assigned by the Division Manager.
• Experience as a liaison for the employer between different organizational units, communities, stakeholders and diverse populations, including researching, responding to, and resolving complaints with other Managers, employees and the public.
• Experience providing customer and community outreach services to the public.

Preferred Skills:

• Advanced proficiency in Microsoft Office to include Word, Excel, Teams and Outlook, including possessing strong oral and writing skills, developing spreadsheets and presentations, and completing research projects.
• Proficiency with entering and completing time entry in a timekeeping system such as UKG or similar system.
• Demonstrated experience in planning and organizing, including coordinating calendars for multiple sites, and effectively managing frequent interruptions and changing priorities.
• Ability to fluently communicate (reading, writing, speaking) in English and Spanish.

Other:

• Ability to travel to more than one work location.