APS Team Lead: Client Support & Training

Quest Diagnostics Incorporated; Lee's Summit (MO); On-site; USD 22,000 - 31,000; Full time

Job summary

Quest Diagnostics Incorporated seeks an APS Group Lead in Lees Summit, MO, working Monday to Friday, 8:00 AM to 4:30 PM. The role acts as liaison between insurance applicants and internal departments, managing daily APS workflow and coaching teams.

Salary starts at $19+ per hour with potential annual bonus and comprehensive benefits. Requires 3–5 years of customer service and 2+ years in APS, with a high school diploma or equivalent.

Qualifications

• Three to five years of customer service experience.
• Minimum of two years APS Department experience and a management recommendation.
• High School Diploma or Equivalent (Required)

Responsibilities

• Manage the daily workflow of the APS team and ensure service expectations are met.
• Provide coaching, training, and support to APS teams.
• Respond to customer inquiries via phone, email, and other channels.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Office

Access

Outlook

Job description

Quest Diagnostics Incorporated seeks an APS Group Lead in Lees Summit, MO, working Monday to Friday, 8:00 AM to 4:30 PM. The role acts as liaison between insurance applicants and internal departments, managing daily APS workflow and coaching teams.

Salary starts at $19+ per hour with potential annual bonus and comprehensive benefits. Requires 3–5 years of customer service and 2+ years in APS, with a high school diploma or equivalent.