Apprentice Success Coach

Hawkeye Properties and Workforce Innovation, Inc.; Pasadena (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Hawkeye Properties and Workforce Innovation, Inc. in Pasadena, CA seeks a career development specialist to guide job seekers through Individual Employment Plans and connect them with suitable employers and training opportunities.

The role requires in-person collaboration, strong interpersonal and data-entry skills, and the ability to travel locally (>50%). A two-year degree is required, with BA preferred, and 2–3 years in social services or related fields.

Qualifications

• Associate's degree or equivalent required.
• 2-3 years of experience in social services or employment-focused roles.
• Knowledge of CalJobs and quality control processes preferred.
• Spanish/English bilingual preferred.

Responsibilities

• Guide job seekers through Individual Employment Plans (IEP).
• Identify potential employers aligned with client needs.
• Maintain and update internal and external job boards.
• Coordinate on-site job fairs and hiring events.
• Provide career coaching and track client progress.
• Collaborate with partners to develop job leads and opportunities.

Skills

Interpersonal skills

Critical thinking

Communication

Teamwork

Time management

Adaptability

Education

Associate's degree or equivalent

BA/BS degree preferred

Spanish/English bilingual preferred

Tools

Microsoft Office (Word, Excel)

CalJobs

Job description

Starting Pay Range $24.00 - $24.50 - Hourly Depending on experience

Job Description:

• Develop and guide job seekers through the preparation of Individual Employment Plans (IEP) based on their career and educational goals.
• Research and identify potential employers regarding job opportunities or work experience opportunities aligned with client caseload needs.
• Utilize both internal and external job boards and interface with administrative personnel to ensure the internal job board is updated.
• Participate in on-site job fairs and mass interviewing and/or hiring activities; participates on Job Search work teams and job clubs; may facilitate job clubs independently or with BDP.
• Provide career coaching and case management services to clients including tracking the clients' progress in training and job search activities.
• Outreach and collaborate with external partners to develop job leads and job orders to meet the needs of job seekers and employers.
• Provide referral and tracking of clients into programs provided on-site at the centers, as well as maintain contact with network partners to ensure that participants are receiving appropriate services.
• Assess jobseeker's employment and training needs and skills through interviewing, testing and other strategies.
• Perform data entry into mandated databases as required by contract, policies and procedures, and update databases to maintain files and documentations.
• Assists in developing, maintaining and leading viable Business Advisory Collaborative and other partnership opportunities or events.
• Review and process required documentation for various training enrollment and completion.
• Act as liaison for client with internal personnel or on-site agencies and external service providers, during all phases of training, placement and retention, in order to ensure consistent flow of benefits and services
• Research, evaluate, and maintain partnerships with training providers for both vocational and remedial training
• Conduct orientation sessions, workshops, and other group presentations that prepare job seekers for real-life business needs and expectations.
• Follow all policies, procedures and regulations related to eligibility documentation and ensure that case files have originals and/or copies of eligibility documentation.
• Maintain accurate individual case files for each client and meet compliance requirements with all policies and procedures.
• Conducts regular labor market and industry needs analysis and stays current on business and hiring trends.
• This position requires local travel extensively (> 50% of the time) a valid CA driver's license and state-required auto insurance required.

Knowledge, Skills and Abilities Required:

• Strong service-orientation and interpersonal skills; develops rapport and works successfully with a diverse population of clients, co-workers, potential employers, and other external agencies
• Critical thinking, self-motivation and a high degree of integrity and ethics are essential.
• Ability to work independently and within a team, to work efficiently and meet deadlines in a fast-paced, multi-task environment.
• Ability to work effectively under pressure and demonstrate problem-solving skills, while maintaining diplomacy, courtesy and professionalism.
• Ability to change direction as priorities shift and thrive in environments that require the ability to adapt to changing circumstances.
• Excellent customer relations skills, ability to exercise reasonable judgment and maintain confidentiality.
• Ability to work with minimal supervision.
• Strong written and oral communication skills.
• Ability to read, analyze, and interpret data appropriately.
• Proficient knowledge of Microsoft office including word and excel.
• Ability to travel and to work flexible hours.

Education and Experience:

• Associate's degree or equivalent from two-year college or technical school required.
• BA/BS degree preferred.
• 2-3 years of experience in social services, coaching, job development or related fields with an employment focus.
• Non-profit experience preferred.
• Spanish/English bilingual preferred.
• Knowledge of CalJobs and quality control process preferred.
• Global Career Development Facilitation Certification or Workforce and Career Development Certification preferred.

*The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.

Hawkeye Properties and Workforce Innovation, Inc. (Hawkeye) is a non-profit organization committed to helping historically overlooked, underserved, and under-resourced populations. Since 2010, we have supported non-profit organizations and other tax-exempt charitable organizations through activities, such as providing loans at below-market rates, acquiring and managing real estate property at below-market rates, and other activities that are in support of the charitable purposes of the corporation. In an effort to be responsive to the needs of the community we serve, in 2020 we expanded our wings of service-to include workforce solutions with the development of Hawkeye's Workforce and Career Development Department. Our primary focus is to address the skills gap by purposefully matching local employers with a prepared, trained, and skilled local workforce. Hawkeye serves as a liaison between opportunity youth with multiple barriers and businesses/employers. Hawkeye's network provides education, training, work experience and job placement services. Hawkeye's workforce programs empower youth participants to be engaged, contributing members of the workforce and community.