Apprentice Plumber (Chicagoland - Central)

Oncourse Home Solutions; Naperville (IL); On-site; USD 38,269 - 56,288; Full time

Benefits offered by this job

Healthcare

Retirement plan

Commuter benefits

Education reimbursement

Job summary

Oncourse Home Solutions is seeking an Apprentice Plumber in Naperville, Illinois. This role involves providing high-quality emergency and maintenance plumbing services to residential customers. Candidates should have at least 2 years of experience under a plumbing license and a commitment to continuing education. Compensation includes a base pay range of $27.78 – $40.86 hourly, plus benefits like healthcare and paid time off. This position emphasizes customer service, safety, and compliance with company standards.

Qualifications

• Minimum of 2 years of experience under a plumbing license.
• Preferred experience diagnosing and repairing residential plumbing issues.
• Commitment to continuing education for plumbing licensure.

Responsibilities

• Provide high-quality repairs and installations.
• Perform emergency plumbing repairs.
• Complete various plumbing repairs and maintenance tasks.

Skills

Customer service

Plumbing repairs

Gas leak diagnosis

Regulatory compliance

Education

High school diploma or GED

Tools

iPad or similar device

Job description

About the Company

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities to provide customized solutions tailored to any community – delivering real value where people live.

Equal Opportunity Statement

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.

Position Summary

Apprentice Plumber – provides emergency and maintenance plumbing services to residential customers across Illinois. The Apprentice Plumber delivers high‑quality repairs and installations while prioritizing customer safety, compliance, company standards, professionalism, and customer service. The role offers consistent plumbing work, commission opportunities on equipment sales, and strong support for career growth, including fast sponsorship for apprentices, company‑paid continuing education, and coverage of licensing exam/testing costs. The position is field‑based with regular travel to customer homes in the greater Chicagoland (Central) region, using a company‑provided vehicle.

Responsibilities

• Continuously provide the highest levels of customer service while representing the company with professionalism and integrity
• Diagnose, test for, and document gas leaks in existing or new installations
• Perform emergency repairs on leaking, loose, clogged, or damaged plumbing components
• Complete all types of plumbing repairs, including:
  • Minor steam line repairs and re‑routing
  • Natural gas pipe repairs and re‑routing
  • Storm and sewage line maintenance, repairs, and preventative maintenance
• Perform plumbing repairs and upgrades, including:
  • Sinks, faucets, radiator valves, and traps
  • Toilets, bathtubs, drain lines, and water supply lines
  • Natural gas line risers
• Install and maintain appliances such as:
  • Water heaters
  • Pumps, sump pumps, sewage pumps, and ejectors
• Lay out, install, repair, or maintain pipelines for water, gas, or compressed air
• Requisition materials and supplies using approved in‑house procedures
• Cycle count inventory
• Maintain expected productivity, quality, and safety metrics
• Maintain company vehicle by coordinating repairs and preventative maintenance with the Fleet Department
• Operate with a strong focus on company and customer safety, regulatory compliance, and quality workmanship

Experience and Qualifications

• Minimum of 2 years of experience working under a plumbing license
• Preferred experience diagnosing and repairing residential plumbing issues
• Commitment to continuing education to maintain and advance plumbing licensure

Computer Skills

• Preferred ability to operate and navigate an iPad or similar mobile device for documentation and reporting

Education

• High school diploma or GED or equivalent work experience required

Certificates, Licenses, Registrations

• Hold a current Plumbing Apprentice License with the Illinois Department of Public Health (IDPH)
• Valid driver’s license

Compensation and Benefits

Base pay range: $27.78 – $40.86 hourly, with potential annual performance‑based bonus, sales incentive plan or commission target. Benefits include healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement.

Benefits Highlights

• Competitive Compensation
• Comprehensive Health Coverage (medical, dental, vision, disability)
• 401(k) plan with 4% company match
• Generous paid time off
• Education assistance program
• FSA/HSA options
• Employee wellness resources (EAP, health, legal, financial)
• Vibrant company culture with townhalls and employee resource groups

Competencies

• Action Oriented – proactive, energetic, opportunities‑seeking
• Approachability – calm, pleasant, good listener, rapport building
• Customer Focus – dedicated to meeting expectations, establishing trust
• Drive for Results – exceed goals, bottom‑line oriented, pushes self and others
• Integrity and Trust – truthful, keeps confidences, admits mistakes
• Learning on the Fly – quick learner, adaptable, experiments for solutions
• Communicate Effectively – clear and succinct verbal and written communication