Apprentice Creative Repair Specialist

Surface Experts North Fort Worth; Charlotte (AR); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Free snacks & meals

Paid time off

401(k) matching

Company car

Job summary

Surface Experts is seeking a field technician to perform surface repairs with a focus on tubs, countertops and related surfaces. You will work on-site with a diverse client base, handling customer service, work orders, and problem-solving to deliver quick, high-quality repairs.

The role includes a base salary plus commission/bonus, training, and a branded company vehicle. Candidates should be comfortable with physical work, learning a new trade, and collaborating with a team in a fast-growing

Qualifications

• Experience working with your hands in construction, maintenance, or related fields.
• Ability to identify, compare and recreate colors for repairs.
• Willingness to commit to learning a skill that may take months to master.

Responsibilities

• On the jobsite for 5+ customers per day.
• On-site work orders, customer service, and follow-ups.
• Work with varied clients including property management, hotels, movers, builders.

Skills

Hands-on experience

Customer service

Problem solving

Willingness to learn

Tools

CRM software

Dispatch tool

Job description

Replies within 24 hours

Benefits

• Bonus based on performance
• Free food & snacks
• Paid time off
• 401(k) matching

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Creative Repair Specialist might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.

Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

Benefits/Perks

• Base Salary + Bonus Opportunity: Performance-based commissions
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation after 6 months
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and product are provided
• Learn a New Trade: Develop skills in a brand new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

Our Core Values

• Serve Others
• Be a Problem Solver
• Trust the Process

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.

Job Duties And Responsibilities

In the Field Daily

• On the jobsite for 5+ customers per day
• On-site Work Orders, customer service, and follow-ups
• Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

• Display world-class customer service for tenants and property management staff
• Track work progress and notes in our CRM/Dispatch tool
• Communicate with support team with questions

Follow Repair Process

• Understand and utilize our unique 5-step repair process
• Employ each tool in your custom tool-kit
• Problem-solve repairs with creativity

We are looking for someone who has experience in either the process of fabricating or installing bathtubs. You will use your knowledge of common tub building materials: fiberglass, gel coat, enameled steel and acrylic. We repair damages to tubs that happen during or after installation.

Preferred Qualifications

• Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby
• Experience working in facilities maintenance can be a big plus, but is not required
• An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
• Willingness to commit to learning a skill that may take months to master.

Physical Requirements

• Must be able to lift 30 pounds or more on a regular basis.
• Ability to walk, sit, climb stairs and stand for extended periods.
• Must be able to wear a respirator for multiple hours each day.

What We Value

• Attention to detail
• Enjoy working with a team
• Ability to manage your own schedule
• Customer service experience
• Excellent work ethic

Compensation: $19.50 - $26.00 per hour

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything! We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.