Appraisal Assistant

NightOwl Consulting; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Above market salary

HMO on Day 1

Government benefits

Performance incentives

Quarterly events

De Minimis

Equipment provided

Job summary

NightOwl Consulting is seeking an Appraisal Assistant to support the appraisal team by managing communications, coordinating orders, and ensuring timely delivery of reports.

In this role you will monitor inboxes, track orders in SFDC, place orders for Conventional, FHA, VA, and Jumbo loans, and provide comps when needed. You will work independently and with the team to meet deadlines.

Qualifications

• 1–2 years of administrative or mortgage operations experience.
• Familiarity with Salesforce (SFDC) or similar tracking systems.
• Strong attention to detail and organization.
• Ability to multitask and manage priorities in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Proactive and responsive in communication.
• Detail-oriented with strong follow-through.
• Able to work independently and collaboratively with the appraisal team.
• Reliable and consistent in meeting deadlines.

Responsibilities

• Inbox Management: Monitor and manage the Appraisals Inbox and tagged emails to ensure timely follow-up and response.
• Appraisals List Management (SFDC): Track appraisal orders, confirm disclosures, and ready files for ordering.
• Appraisal Ordering: Place orders for Conventional, FHA, VA, NQM, and Jumbo loans.
• Communication & Coordination: Send status updates, monitor progress, and address issues; call appraisers for rush orders.
• Property Valuation Support: Provide comps upon request.
• Other Tasks: Perform additional tasks as assigned.

Skills

Admin/Mortgage Ops

Attention to detail

Multitasking

Communication skills

Proactive communication

Independent work

Deadline driven

Team collaboration

Tools

SFDC

Job description

The Appraisal Assistant supports the appraisal team by managing communication, coordinating appraisal orders, and ensuring all property valuation processes move efficiently. This role involves inbox monitoring, order tracking, and direct coordination with appraisers to maintain timely and accurate delivery of appraisal reports.

Key Responsibilities

Inbox Management

Monitor and manage the Appraisals Inbox and tagged emails to ensure timely follow-up and response.

Appraisals List Management (SFDC)

Track appraisal orders that are pending. Confirm whether disclosures have been signed. Determine if each file is ready for appraisal ordering.

Appraisal Ordering

Place orders for various loan types, including Conventional, FHA, VA, NQM, and Jumbo.

Communication & Coordination

Send status updates to the appraisal team regarding ongoing orders. Monitor the progress of current orders and ensure timelines are met. Address and resolve any issues or concerns related to ongoing appraisal orders. Call appraisers for rush orders.

Property Valuation Support

Provide comparable sales(“comps”) upon request.

Other Tasks

Perform other tasks as assigned.

Skills, Knowledge and Expertise

• 1–2 years of administrative or mortgage operations experience (appraisal or loan support preferred).
• Familiarity with Salesforce (SFDC) or similar tracking systems.
• Strong attention to detail and organization skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Proactive and responsive in communication.
• Detail-oriented with strong follow-through.
• Able to work independently and collaboratively with the appraisal team.
• Reliable and consistent in meeting deadlines.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided